Gabriela Barahona
Louisville,KY
Summary
Dynamic Shift Lead with a proven track record at Smoothie King, enhancing customer satisfaction and streamlining operations. Skilled in employee training and creative problem-solving, consistently achieving results through effective decision-making and flexibility. Expert in maintaining high service standards and addressing customer needs with prompt solutions. High-energy Industry employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
2
2
years of professional experience
Work History
Shift Lead
Smoothie King
Louisville, KY
03.2024 - Current
- Contributed to an uplifting atmosphere through effective teamwork, communication, and problem-solving abilities among staff members.
- Prepared and served smoothie bowls and blended drinks.
- Enhanced visual appeal of the smoothie bar area through regular cleaning, attractive displays, and inviting ambience creation.
- Maintained a comprehensive knowledge of all menu offerings in order to address any customer inquiries or concerns effectively.
- Maintained a clean and organized workspace, ensuring efficient service during peak hours.
- Trained new employees on proper blending techniques, ingredient selection, and presentation standards.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Barista
Starbucks
Louisville Ky
04.2022 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Sales and Marketing Representative
Cesars Painting a Remodeling
Louisville, KY
09.2023 - 03.2024
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Communicated relevant information to internal and external affairs
- Participated in skills development initiatives to promote team competence and success.
- Participated in cleanup and simple task to make job more fast and efficient
- Translated and assisted with written responses
Education
Eastern High School
Louisville, KYSkills
- Decision-making capabilities
- Employee Training
- Guest service
- Problem-Solving
- Creative Problem-Solving
- Flexible Schedule
Timeline
Shift Lead
Smoothie King
03.2024 - Current
Sales and Marketing Representative
Cesars Painting a Remodeling
09.2023 - 03.2024
Barista
Starbucks
04.2022 - 08.2024
Eastern High School