Gabriela Barrios
San Bruno,United States
Summary
Versatile administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Whipple Avenue Pet Hospital
10.2022 - Current
- Currently working as front desk representative for a veterinary clinic, where I greet customers, patients, and answer phones to schedule appointments, and provide customer service, including relaying patient care messages and company information.
- Tasked with rooming patients, maintaining a clean lobby and examination rooms, and closing the office at end of day.
- Collaborated with team members to streamline service processes, improving response times in competing daily tasks and emails.
- Assisted veterinarians with administrative tasks, ensuring smooth clinic operations.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Customer Service Representative
Animal Cove Pet Hospital
02.2022 - 02.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed appointment scheduling and patient check-in processes efficiently.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Entered data from pet records and office visits into computer system.
- Helped patients complete necessary medical forms and documentation.
CSR
VCA San Carlos
06.2021 - 02.2022
- Complete daily tasks and emails
- Scheduled appointments accurately using reservation software.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Welcomed and assisted visitors, ensuring a positive first impression of organization.
- Confirmed appointments, communicated with clients, and updated client records.
Customer Service Associate
Draeger's Supermarket
11.2013 - 06.2021
- Worked multiple locations when needed
- Collaborated with team members to coordinate meal service during peak hours.
- Implemented time-saving techniques for food prep and cooking tasks.
- Ensured quality control of dishes before serving to maintain high culinary standards.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
Cashier
Woodstock Pizza
07.2012 - 11.2014
- Processed customer transactions efficiently, ensuring accurate cash handling and receipt issuance.
- Trained new employees on best practices in pizza making, fostering an atmosphere of teamwork within the workplace.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
Education
General Studies
Skyline College
San Bruno, CAHigh School Diploma -
Diego Hills High School
San Diego, CASkills
- Telephone reception
- Strong organizational skills
- Front desk operations
- Updating patient records
- Efficient appointment management
- Lobby and exam room maintenance
- Data entry and user interface skills
- Customer relations
Timeline
Customer Service Representative
Whipple Avenue Pet Hospital
10.2022 - Current
Customer Service Representative
Animal Cove Pet Hospital
02.2022 - 02.2023
CSR
VCA San Carlos
06.2021 - 02.2022
Customer Service Associate
Draeger's Supermarket
11.2013 - 06.2021
Cashier
Woodstock Pizza
07.2012 - 11.2014
General Studies
Skyline College
High School Diploma -
Diego Hills High School
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