Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Gabriela Berisha

Hackensack,NJ

Summary

Dynamic professional with a proven track record in customer service optimization and problem-solving, demonstrated at Target through exceptional client engagement. Skilled in communication and teamwork, I have successfully increased brand awareness at Solaborate by executing targeted marketing campaigns. My expertise in customer service and strategic marketing drives results and fosters growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service

Target
05.2023 - Current
  • Strengthened client relationships by providing exceptional customer service and support.
  • Managed concierge team, ensuring consistent delivery of exceptional customer service.
  • Provided excellent customer service, consistently receiving positive feedback from customers.
  • Provided excellent customer service while meeting challenging time goals.

Pastry Chef

Green And Protein
12.2021 - 03.2022
  • Prepared and baked a variety of pastries, cakes, and desserts according to recipes.
  • Decorated pastries with precision and attention to detail.
  • Managed inventory and ensured availability of pastry ingredients.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Cycled menus to keep offerings fresh and interesting for customers.

Technical Sales

UCX
04.2020 - 05.2021


  • Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations..
  • Created company and product profiles on the UCX page.
  • Conducted cold calls with potential partners.
  • Assisted with various marketing tasks.

Marketing and Communications

Solaborate
11.2019 - 03.2020
  • Assisted in promotional activities for "Hello 2" video communication device.
  • Responsible for email marketing campaigns.
  • Collaborated with staff on marketing strategies.
  • Increased brand awareness by developing and executing targeted marketing campaigns.
  • Balanced multiple priorities effectively, meeting deadlines consistently while maintaining high-quality outputs .
  • Conducted market research to identify trends and opportunities for growth, informing strategic decisionmaking.

Education

Bachelor - Marketing

University For Business And Technology
Kosovo
06.2018

High School Diploma -

Sami Frasheri
Kosovo
05.2015

Skills

  • Customer Service and Engagement
  • Provided excellent customer service by addressing inquiries regarding meat selection, preparation, and storage recommendations
  • Customer service optimization
  • Customer service-focused
  • Communication Skills
  • Problem Solving

Certification

User Experience / User Interface Design
Innovation Centre Kosovo (ICK)
March 28 - April 15, 2022

  • Acquired skills in Wireframing, User Flow, Mobile App design, etc.
  • Completed three learning projects to apply learned skills.

International Intervention in Crisis Areas - Conflict Resolution
UBT
June 27 - 28, 2017

  • Participated in NATO Foundation training on crisis intervention.
  • Simulated real crisis situations and NATO council meetings.

Entrepreneurship and Innovation
UBT
July 5 - 19, 2017

  • Completed courses in the International Summer Academy on Entrepreneurship and Innovation.

Languages

English
Full Professional
Albanian
Native or Bilingual

Timeline

Customer Service

Target
05.2023 - Current

Pastry Chef

Green And Protein
12.2021 - 03.2022

Technical Sales

UCX
04.2020 - 05.2021

Marketing and Communications

Solaborate
11.2019 - 03.2020

Bachelor - Marketing

University For Business And Technology

High School Diploma -

Sami Frasheri

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Gabriela Berisha