Gabriela Bueno
Gardendale,AL
Summary
Experienced with providing comprehensive chairside assistance in orthodontic settings. Utilizes strong organizational skills to manage patient records and sterilization protocols efficiently. Track record of effective communication and teamwork in delivering quality patient care. Experienced professional with background in dental practice management. Offers expertise in sterilization procedures, infection control and oral health care.
Overview
7
7
years of professional experience
Work History
Orthodontic Assistant
Brocks Gap Dental Group
Hoover, AL
02.2023 - Current
- Collaborated with orthodontists during treatments, facilitating effective communication and enhancing patient care quality.
- Assisted in applying braces and other orthodontic appliances to patients.
- Educated patients on oral hygiene practices and care for orthodontic devices.
- Collaborated with dental team to schedule appointments and manage patient flow.
- Maintained sterilization protocols for instruments and equipment in the office.
- Developed strong relationships with patients to ensure comfort during treatments.
- Documented patient progress and treatment outcomes in electronic health records.
- Supported orthodontist during consultations by preparing necessary materials and tools.
- Supervised daily operations of orthodontic procedures, ensuring compliance with safety protocols and best practices.
- Managed inventory of orthodontic supplies, optimizing stock levels for operational efficiency.
- Developed training materials for staff development, focusing on clinical skills and customer service excellence.
- Implemented a sterilization protocol compliant with OSHA standards, ensuring a clean and safe environment for both patients and staff members.
- Helped maintain an inviting atmosphere within the office by keeping reception areas, treatment rooms, and other spaces clean and organized.
- Trained new staff on office protocols and patient interaction techniques, fostering a supportive team environment.
- Led initiatives to improve patient comfort during procedures, increasing overall satisfaction ratings in feedback surveys.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing front office efficiency.
- Maintained accurate records of visitor logs and phone messages to ensure seamless communication.
- Trained and mentored new reception staff, enhancing team performance and service quality.
- Collaborated with orthodontists to optimize treatment timelines based on individual patient needs and progress.
- Guided patients through their financial options while discussing treatments, offering flexible payment plans tailored to individual needs.
- Gathered necessary diagnostic records by obtaining accurate digital scans or impressions of patient''s teeth.
- Managed multi-line phone system for incoming calls.
- Managed approximately 30 incoming calls, emails and faxes per day from patients
Receptionist
Basecoat on Fifth
Birmingham, AL
08.2021 - 01.2023
- Managed front desk operations, greeting clients and directing inquiries to appropriate staff.
- Coordinated appointment scheduling, ensuring optimal use of resources and time management.
- Maintained accurate records of client interactions and transactions in company systems.
- Assisted in onboarding new staff by providing training on office procedures and tools.
- Assisted in applying nail enhancements and performing manicure/pedicure services.
- Maintained cleanliness and sanitation of workstations and tools to ensure a safe environment.
- Assisted in inventory management by tracking supplies and restocking as needed.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a clean and sanitary work environment at all times.,
- Aimed to provide clients with the best customer service possible.
- Utilized advanced technical skills to achieve beautiful manicures and pedicures.
- Built a clientele consisting of 90% return clients.
Barista
Starbucks
Gardendale
06.2021 - 12.2021
- Prepared high-quality beverages consistent with Starbucks standards.
- Trained new baristas on coffee brewing techniques and customer service excellence.
- Managed inventory by tracking supplies and placing orders to minimize shortages.
- Ensured cleanliness of work area, adhering to safety and health regulations.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Retail Sales Associate
Metro by T-Mobile
Pelham, AL
03.2019 - 07.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems for efficient sales operations.
- Maintained inventory levels by restocking shelves and organizing merchandise displays.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Educated customers on product features and promotions to drive customer engagement.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
High School Diploma -
Hoover High School
Hoover, AL05.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Calm under pressure
- Active listening
- Fast Learner
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Orthodontic Assistant
Brocks Gap Dental Group
02.2023 - Current
Receptionist
Basecoat on Fifth
08.2021 - 01.2023
Barista
Starbucks
06.2021 - 12.2021
Retail Sales Associate
Metro by T-Mobile
03.2019 - 07.2020
High School Diploma -
Hoover High School