Hannah Hollinshead
Springfield,IL
Summary
Proactive Orthodontic Assistant and Waitress with comprehensive experience in orthodontic procedures and customer service. Adept at preparing patients, assisting in complex dental tasks, and maintaining efficient clinic operations. Strong communication skills and multitasking abilities ensure exceptional patient care and a positive guest experience.
Overview
5
5
years of professional experience
Work History
Orthodontic Assistant
Tuthmvr
05.2021 - Current
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Demonstrated strong communication skills while educating patients on oral hygiene practices specific to their orthodontic treatments.
- Take x-rays, photographs, and impressions of patients' teeth and mouth.
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Provided exceptional customer service at the front desk, handling phone inquiries and scheduling appointments accurately.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
Waitress
TopCats
11.2019 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Certification - Dental Assisting
Midwest Technical Institute
Springfield, IL05.2021
High School Diploma -
Williamsville High School
Williamsville, IL05.2020
Skills
- Chart updating
- Elastics placement
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Dependable and Responsible
- Orthodontic bonding
- Orthodontic emergencies
- Friendly, Positive Attitude
- Time Management
Timeline
Orthodontic Assistant
Tuthmvr
05.2021 - Current
Waitress
TopCats
11.2019 - Current
Certification - Dental Assisting
Midwest Technical Institute
High School Diploma -
Williamsville High School
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