Gabriela Calzadilla
Jacksonville,NC
Summary
Bilingual professional with a Bachelor’s degree in Arts, specializing in Political Science and Spanish. Possesses exceptional customer service skills, strong writing abilities, and a consistently positive attitude. Proven ability to communicate effectively in both English and Spanish, delivering excellent service and maintaining high standards of professionalism.
Overview
5
5
years of professional experience
Work History
Restaurant Service
Plaza Del Mariachi
Jacksonville, NC
04.2023 - Current
- Consistently met or exceeded restaurant service standards for quality, speed, and professionalism in meal preparation.
- Provided support during special events hosted at the restaurant, working closely with event planners and catering teams to deliver exceptional service.
- Participated in team meetings to discuss strategies for improving service quality, leading to increased overall restaurant performance.
Restaurant Service
Buffalo Wild Wings
Porters Neck
04.2022 - 03.2023
- Consistently met or exceeded restaurant service standards for quality, speed, and professionalism in meal preparation.
- Provided exceptional customer service by addressing inquiries promptly and offering expert advice on meat selection and preparation.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Associate
Seagrass Salon and Day Spa
08.2021 - 03.2023
- As a bilingual Customer Service Associate, I have the opportunity to provide the best service to Spanish and English speaker clients in the Wilmington area
- Delivered friendly and knowledgeable support to current and prospective customers
- Managed customer complaints and rectified issues to complete satisfaction
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Customer Service Associate
Harris Teeter
03.2021 - 08.2021
- As a bilingual representative, I helped opening the lines of communications with Spanish and English speaker customers
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Cashier
Dunkin' Donuts
11.2019 - 03.2021
- Operated cash register, collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures and customer services
- Resolved customer complaints and escalated worsening concerns for remediation.
Team Member
Wendys Restaurant
03.2019 - 11.2019
- Interacting with customers provided me the opportunity to become proficient in the English language
- Looked for ways to go above and beyond job requirements
- Built and maintained working relationships with peers and upper management
- Worked hard to learn required tasks quickly to maximize performance.
Education
AP Spanish Culture, AP Spanish Literature -
Miami Coral Park Senior High School
Miami, FLBachelor of Arts - Political Science And Government, Spanish
University of North Carolina At Wilmington
Wilmington, NC05.2024
Associate of Arts -
Cape Fear Community College
Wilmington, NC12.2021
AP Psychology, AP Government, AP Science -
Topsail High School
Hampstead, NC06.2020
Skills
- Spanish and English Fluency
- Translation and Interpretation Services
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Effective writing skills
Timeline
Restaurant Service
Plaza Del Mariachi
04.2023 - Current
Restaurant Service
Buffalo Wild Wings
04.2022 - 03.2023
Customer Service Associate
Seagrass Salon and Day Spa
08.2021 - 03.2023
Customer Service Associate
Harris Teeter
03.2021 - 08.2021
Cashier
Dunkin' Donuts
11.2019 - 03.2021
Team Member
Wendys Restaurant
03.2019 - 11.2019
AP Spanish Culture, AP Spanish Literature -
Miami Coral Park Senior High School
Bachelor of Arts - Political Science And Government, Spanish
University of North Carolina At Wilmington
Associate of Arts -
Cape Fear Community College
AP Psychology, AP Government, AP Science -
Topsail High School