Jennifer Yulibeth Melgar Gonzales
Carthage,MO
Summary
Motivated professional experienced in meeting organizational needs through strong work ethic and adaptability. Delivered high-quality results in fast-paced environments by mastering new skills and thriving under pressure. Committed to contributing to team success and supporting organizational goals.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Gabrielas Italian Restaurant
Hostess
Edmond, Oklahoma
08.2025 - 12.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Sandwich Maker
Mike Smith
Webb City, Missouri
02.2024 - 04.2024
- Prepared fresh sandwiches using quality ingredients and following standard recipes.
- Monitored inventory levels and restocked supplies as needed for sandwich preparation.
- Ensured compliance with health regulations regarding food handling and safety standards.
- Maintained cleanliness and organization of workstations and food preparation areas.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Greeted customers in a friendly manner and answered questions about menu items.
- Assisted customers with menu selections and provided excellent service.
- Completed opening, closing, and shift change tasks by following company guidelines.
Cashier
Nelly Gonzales
Carthage, MO
04.2018 - 02.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Handled cash and credit payments while ensuring accuracy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Processed customer transactions efficiently using point-of-sale systems.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with inquiries and provided product information.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints professionally while maintaining a positive atmosphere.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness and organization of the checkout area.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Worked closely with front-end staff to assist customers.
- Trained new cashiers on register operations and customer service standards.
- Collaborated with team members to manage inventory levels effectively.
- Monitored stock levels and communicated restocking needs to management.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Carthage Senior High School
Carthage, MOSkills
- Point-of-sale operation
- Food safety compliance
- Sandwich preparation
- Inventory management
- Customer service
- Time management
- Training others
- Team collaboration
- Problem solving
- Conflict resolution
- Active listening
- Interpersonal communication
- Menu knowledge
- English fluency
- Spanish fluency
- Cultural awareness
- Positive demeanor
- Communication
- Problem resolution
Languages
Spanish
Native/ Bilingual
English
Full Professional
Affiliations
- Read
- Paint
- Walk
References
References available upon request.
Timeline
Gabrielas Italian Restaurant
Hostess
08.2025 - 12.2025
Sandwich Maker
Mike Smith
02.2024 - 04.2024
Cashier
Nelly Gonzales
04.2018 - 02.2024
Carthage Senior High School