GABRIELA CANCHOLA
Pleasant Grove,UT
Summary
Results-driven Collections Coordinator with 8 years of experience. Known for high productivity and efficient task completion. Specialize in negotiation, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management to navigate complex collection scenarios and achieve resolution goals.
Overview
8
8
years of professional experience
Work History
Credit & Collections Coordinator
Sunrun Solar
Lehi, UT
09.2021 - Current
- Arranged for debt repayment and established repayment schedule using billing system to begin collections process.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Overcame objections by applying advanced training and persuasion techniques.
- Structured manageable repayment plans with delinquent borrowers.
- Trained new employees on collection methods, documentation requirements and performance strategies.
Customer Experience Representative
Young Living Essential Oils
Lehi, UT
01.2020 - 09.2021
- Maintained a clean & organized inventory, & curated displays for new products on a monthly basis.
- Anticipated customer needs and provided high quality service while upholding company standards and values to ensure member satisfaction.
- Accepted & processed payments, explained charges on customer bills and resolved complex billing issues.
- Interacted with customers & retail buyers to follow-up on shipping statuses & expedited orders.
Collections Payment Specialist
Progressive Leasing LLC
Draper, UT
08.2017 - 02.2021
- Resolved escalated issues by providing actionable solutions to bring accounts back to current or paid in full.
- Managed a high volume of incoming and outbound calls a day to resolve customer questions and concerns.
- Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UT01.2014
Accomplishments
- Recognized as top-performing collector within team
- Created and presented training material to improve employees knowledge of company products.
- Maintained an average of a 98% quality assurance score based on customer surveys that rated me 8+ out of 10.
Timeline
Credit & Collections Coordinator
Sunrun Solar
09.2021 - Current
Customer Experience Representative
Young Living Essential Oils
01.2020 - 09.2021
Collections Payment Specialist
Progressive Leasing LLC
08.2017 - 02.2021
High School Diploma -
Pleasant Grove High School