Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Gabriela Cantu

Houston,TX

Summary

With a proven track record at Joint Specialist Inc., I excel in clean room operations and fostering team cohesion. My expertise in scrap reduction and implementing 5S principles significantly enhances efficiency and product quality. Skilled in hazardous materials handling, I prioritize safety and operational excellence, achieving notable improvements in workplace standards and customer satisfaction.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Overview

9
9
years of professional experience

Work History

Manufacturing Operator

Joint Specialist Inc.
06.2023 - Current
  • Operated machining equipment safely with team of operators.
  • Trained new employees on company policies, equipment operation, and best practices, fostering a positive work environment and team cohesion.
  • Inspected products and machines to maintain quality and efficiency.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Reduced downtime by conducting regular maintenance checks and promptly addressing technical concerns.
  • Organized work to meet demanding production goals.
  • Assisted in maintaining a clean workplace environment free from debris and hazards by closely following housekeeping protocols.
  • Demonstrated strong problem-solving skills while resolving complex manufacturing challenges under tight deadlines.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • answer phones and intakes on incoming products
  • receiving products and paperwork
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

General Store Manager

Chill Out Snowballs
03.2016 - 11.2020
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Managed inventory control, cash control, and store opening and closing procedures.

Education

High School Diploma -

Conroe High School;
Conroe, TX
06-2011

Skills

  • Clean room operations
  • Scrap reduction
  • 5S principles
  • Hazardous materials handling
  • Multi-line phone operation
  • File organization
  • Reception management
  • Mail handling
  • Document management
  • Client relations
  • Supply management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of pipeline materials.
  • Supervised team of 3 staff members.
  • Documented and resolved wrong product sent which led to happy customers.
  • Resolved product issue through consumer testing.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manufacturing Operator

Joint Specialist Inc.
06.2023 - Current

General Store Manager

Chill Out Snowballs
03.2016 - 11.2020

High School Diploma -

Conroe High School;
Gabriela Cantu