Gabriela Caro
Rocky Face,GA
Summary
Dynamic Referral Coordinator and Medical Records Coordinator with a proven track record at Associates and Orthopedics & Sports Medicine, excelling in patient scheduling and referral tracking. Known for exceptional organizational skills and a commitment to patient care, I effectively managed high-volume referrals, ensuring seamless communication and enhancing patient satisfaction through timely coordination and accurate documentation.
Overview
19
19
years of professional experience
Work History
Referral Coordinator
Associates and Orthopedics & Sports Medicine
09.2008 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
Front Desk Receptionist
Whitfield County Health Department
04.2006 - 09.2008
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
Dalton High School
Dalton, GA05.2005
Skills
- Patient scheduling
- Medical terminology knowledge
- Data entry proficiency
- Follow-up coordination
- Appointment scheduling
- Accurate documentation
- HIPAA regulations
- Notetaking and documentation
- Record preparation
- Referral tracking
- Referring physician communication
- Patient records oversight
- Referral wait list management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Associates and Orthopedics & Sports Medicine
09.2008 - Current
Front Desk Receptionist
Whitfield County Health Department
04.2006 - 09.2008
Dalton High School
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