Gabriela Chavez Alvarado
Sonoma,United States
Summary
Dynamic professional with a proven ability to create engaging educational environments,Expertise in program design and bilingual communication facilitates enhanced operational excellence and customer satisfaction. A diverse background across hospitality and academic support underscores a strong blend of hard and soft skills aimed at driving impactful results.
Overview
6
6
years of professional experience
Work History
Program Assistant
Boys & Girls Club of Sonoma Valley
Sonoma, CA
09.2023 - Current
- Designed and facilitated engaging activities, such as crafts and outdoor games, ensuring fun and educational experiences for children.
- Monitored children during snack time, play, and activities, maintaining a safe and supportive environment.
- Acted as a liaison between parents, addressing concerns, providing updates, and ensuring smooth communication.
- Handled incidents involving children's behavior or minor injuries, effectively communicating with parents, and resolving issues calmly and professionally.
- Assumed a leadership role as the second in command in the absence of the director, providing guidance to other staff members, and ensuring operations ran smoothly.
Turndown Attendant
MacArthur Place
Sonoma, CA
05.2021 - 04.2025
- Provided high-quality turndown services, including replenishing fresh linens, pillowcases, and towels, to ensure guest satisfaction.
- Efficiency handled the removal of dirty linens, trash, and other waste to maintain cleanliness and order in hotel rooms.
- Performed side duties such as ironing bathrobes and delivering requested items (food, hygiene products) to guest rooms in a timely and courteous manner.
- Maintained a high standard of cleanliness and organization, contributing to a positive guest experience and hotel reputation.
Barista/Restaurant Busser
Cornerstone
Sonoma, CA
08.2022 - 08.2023
- Delivered excellent service by taking orders, answering questions, and ensuring customer satisfaction in a fast-paced environment.
- Operated the register, processed payments, and provided accurate change in a high-volume setting.
- Proficient in making espresso drinks (lattes, cappuccinos, etc.). Managing coffee machines, and maintaining a clean, organized workspace.
- Assisted in running food orders, bussed tables, and ensured timely delivery of orders to customers.
- Managed and replenished pastry displays, ensuring freshness and presentation.
- Efficiently balanced multiple responsibilities, including serving customers, preparing drinks, and maintaining cleanliness.
- Worked independently during shifts, but also collaborated with team members to maintain efficient operations.
Restaurant Busser
La Salette Restaurant
Sonoma, CA
08.2019 - 04.2021
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Managed inventory of cleaning supplies and tableware, ensuring availability at all times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Assisted in the training of new bussers, sharing knowledge and best practices.
- Worked with the POS system to place orders, manage bills, and handle complementary items.
- Used slow periods to restock supplies, ice trays, and delivery bags.
Education
High School Diploma -
Sonoma Valley High School
Sonoma, CA06-2022
Skills
- Business Compliance Standards
- Bilingual Language Skills
- Academic Support
- Hospitality Operations Management
- Barista experience
- Hygiene Maintenance Skills
- Program Design and Implementation
Timeline
Program Assistant
Boys & Girls Club of Sonoma Valley
09.2023 - Current
Barista/Restaurant Busser
Cornerstone
08.2022 - 08.2023
Turndown Attendant
MacArthur Place
05.2021 - 04.2025
Restaurant Busser
La Salette Restaurant
08.2019 - 04.2021
High School Diploma -
Sonoma Valley High School
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