Khadijah Sims

• Facilitated administrative functions to enhance daily program operations.
• Facilitated seamless communication among clients, providers, and internal departments.
• Maintain accurate records and confidential documentation.
• Oversaw email management, scheduling, and data entry to ensure timely completion of tasks.
• Provided exceptional customer service to older adults and community partners, ensuring satisfaction and support.

• Facilitated coordination of services and resources to enhance client support.
• Oversaw meticulous documentation and case record management.
• Facilitated client support via phone, addressing inquiries with efficiency.
• Collaborated with interdisciplinary teams to enhance service quality.

• Addressed and resolved customer account issues while ensuring compliance with regulations.
• Delivered exceptional phone support in a dynamic setting.
• Instructed customers on product features and service offerings.
• Facilitated training and support for new team members to enhance onboarding effectiveness.

Organized and managed scheduling processes to optimize resource allocation.

Assisted in managing demographic data and insurance processes. Supported teams in analyzing demographic trends and insurance coverage. Contributed to the organization of demographic and insurance information.