Gabriela Sagastume
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience in property management and customer service, notably at Avenue 5 Residential. Excelled in reducing delinquencies by over 74% and fostering strong tenant relationships. Skilled in front desk operations and POS systems, demonstrating exceptional organizational abilities and a commitment to excellence.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Avenue 5 Residential
Houston , TX
12.2023 - Current
- Assisted property manager in leasing and marketing activities.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
- Developed new policies for tenant leases as well as procedures for handling rent payments and security deposits.
- Dropped delinquency down from $349,000 to under $90,000
- Initiated eviction proceedings when necessary according to state law guidelines.
- Collected first month's rent along with security deposit prior to move-in date.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Leasing Consultant
Portico Property Management
Houston, US
09.2023 - 12.2023
- Answer phone calls and respond to emails in a promptly manner
- Give tours of property and show model units
- Send out quotes to prospective residents
- Help residents navigate their portals
- Communicate back and forth between maintenance and residents
Lead Server/Trainer
Another Broken Egg Cafe
Houston, US
04.2017 - 09.2023
- Hostess for a year
- Server for the past 5 years
- Trains all new hires
- Key holder
- Takes care of all voids and comps
Receptionist
Integrity Collision Center
Houston, US
08.2010 - 04.2017
- Ordered and distributed office supplies while adhering to a fixed office budget
- Managed office supplies, vendors, organization and upkeep
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors and vendors
- Helped distribute employee notices and mail around the office
- Maintained a clean reception area, including lounge and associated areas
Customer Service
Toys R Us
11.2006 - 05.2010
- Processed cash and credit payments rapidly and accurately
- Responded to all customer inquiries thoroughly and professionally
- Referred unresolved customer grievances to designated departments for further investigation
- Placed special merchandise orders for customers
- Greeted customers in a timely fashion, while quickly determining their needs
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Engaged with customers in a sincere and friendly manner
- Contacted other store locations to determine merchandise availability
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Recommended merchandise to customers based on their needs and preferences
Assistant Property Manager
Avenue 5 Residential
Houston , TX
Education
Psychology -
Lone Star College Houston
Houston, TX11.2024
High School Diploma -
Klein Forest High School
01.2007
Skills
- Serving Experience
- Front Desk
- Restaurant Experience
- Host/Hostess
- POS
- Bartending
Certification
Leasing 101 certificate, Present
Timeline
Assistant Property Manager
Avenue 5 Residential
12.2023 - Current
Leasing Consultant
Portico Property Management
09.2023 - 12.2023
Lead Server/Trainer
Another Broken Egg Cafe
04.2017 - 09.2023
Receptionist
Integrity Collision Center
08.2010 - 04.2017
Customer Service
Toys R Us
11.2006 - 05.2010
Leasing 101 certificate, Present
Assistant Property Manager
Avenue 5 Residential
Psychology -
Lone Star College Houston
High School Diploma -
Klein Forest High School
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