Gabriela Craymer-Ruiz
Katy
Summary
Experienced administrative professional with over 10 years in healthcare administration and business operations. Expertise includes QuickBooks Online, bookkeeping, provider operations, medical records, and invoicing. Improved processes and maintained accurate documentation to support efficient operations in fast-paced environments. Bilingual in English and Spanish.
Overview
12
12
years of professional experience
Work History
Business Operations Coordinator
Ruiz Granite & Tile LLC
Houston, TX
03.2024 - Current
- Manage daily administrative operations for a family-owned granite and tile installation company.
- Maintain company financial records using QuickBooks online, including transaction categorization and bookkeeping support.
- Prepare and process customer invoices while monitoring accounts receivable.
- Coordinate communications with banks, vendors, subcontractors, insurance companies and customers.
- Organize business records and supporting documentation for tax preparation and year-end reporting.
- Track business expenses, job costs, and vendor purchases to maintain accurate financial records.
- Improve administrative processes by creating organized systems for recordkeeping and office operations.
Provider Service Associate II
Evolent Health
Remote
09.2022 - 08.2025
- Balanced direct provider support calls with administrative case review responsibilities.
- Reviewed pending utilization management cases, ensuring compliance with health plan criteria and guidelines.
- Communicated directly with physicians via email to request additional documentation or clarify case details.
- Determined case approvals or escalations based on medical necessity and policy rules.
- Utilized internal systems and team collaboration tools to track and resolve complex cases.
- Maintained accurate documentation and contributed to process improvement initiatives for provider service operations.
Medical Records Coordinator
Modern Pain Management
Houston, TX
11.2017 - 12.2019
- Promoted multiple times based on performance, progressing from Medical Assistant to New patient coordinator and ultimately Medical Records Coordinator.
- Managed confidential medical records, ensuring HIPAA compliance and patient privacy.
- Coordinated new patient intake, scheduling, insurance verification, and registration to streamline patient onboarding.
- Processed medical record requests, maintaining accurate electronic health records to support efficient patient care.
- Collaborated with physicians, clinical staff, pharmacies, and insurance companies to coordinate patient care.
- Supported front-office and clinical operations in a fast-paced specialty medical practice.
Laboratory Technician
Aegis Sciences Corporation
Houston, Texas
03.2017 - 11.2017
- Processed laboratory specimens while maintaining strict quality and accuracy standards.
- Documented laboratory procedures and maintained detailed records for regulatory compliance.
- Reviewed information for completeness and resolved discrepancies before processing.
Data Entry Assistant
IHS Inc (ConocoPhillips Project)
Houston, TX
08.2014 - 03.2017
- Maintained electronic databases through accurate data entry and record management.
- Reviewed documentation for completeness, accuracy, and consistency before electronic processing.
- Resolved data discrepancies to ensure database integrity and accurate reporting.
- Maintained confidential customer and company information while meeting quality standards.
- Organized and prepared documents for electronic records management.
Education
Associate of Science - General Studies
Lone Star College
Houston, TXSkills
- Business operations
- Office administration
- QuickBooks Online
- Financial reporting
- Accounts payable
- Invoice processing
- Document management
- Database management
- Microsoft Excel
- Process improvement
- Regulatory compliance
- Bilingual (English & Spanish)
Languages
English
Spanish
Timeline
Business Operations Coordinator
Ruiz Granite & Tile LLC
03.2024 - Current
Provider Service Associate II
Evolent Health
09.2022 - 08.2025
Medical Records Coordinator
Modern Pain Management
11.2017 - 12.2019
Laboratory Technician
Aegis Sciences Corporation
03.2017 - 11.2017
Data Entry Assistant
IHS Inc (ConocoPhillips Project)
08.2014 - 03.2017
Associate of Science - General Studies
Lone Star College