GABRIELA CRESPO
Katy
Summary
Results-driven technology and operations professional recognized for enhancing productivity and ensuring smooth daily operations. Expertise in people operations, systems administration, and IT infrastructure management. Proven ability in problem-solving and communication, facilitating seamless operations and timely project delivery in dynamic environments.
Overview
10
10
years of professional experience
Work History
IT Specialist
MHP SALUD
01.2023 - 04.2026
- Led project management for IT infrastructure implementation, maintenance, and support, enhancing operational reliability.
- Configured and maintained network systems for optimal performance and security.
- Collaborated with cross-functional teams to implement IT projects efficiently.
- Managed technology and facilities across three U.S. states, ensuring effective documentation and streamlined database administration.
- Oversaw inventory of IT equipment and supplies, ensuring optimal resource availability for organizational needs.
Operations Associate
MHP SALUD
01.2021 - 01.2023
- Coordinated HR processes including onboarding, offboarding, payroll, benefits, compliance, and training to ensure smooth employee transitions.
- Executed finance tasks including accounts payable, credit card reconciliation, and program allocation to maintain accurate financial records.
- Provided project management and technical program management for grants, systems, processes, and staff.
- Oversaw procurement and inventory management, conducting debarment checks, multiple bids, and vendor requisitions to optimize supply chain operations.
- Implemented standard operating procedures to improve operational consistency.
Digital Services Assistant Manager
AURORA PUBLIC LIBRARY
Aurora
01.2019 - 01.2020
- Managed Makerspace technology and databases while training staff to enhance user engagement.
- Developed and delivered library programs, ensuring seamless patron assistance across all service points.
- Led team of technology assistants, providing support to departments and ensuring collaborative service delivery.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted the Digital Services Senior Manager with overseeing library-wide services.
Circulation Specialist
ST. CHARLES PUBLIC LIBRARY
St. Charles
01.2018 - 01.2019
- Improved current practices by applying technology to daily processes and procedures, partnered with other departments in project development, including a barcoded system for routing materials more efficiently.
- Managed circulation desk operations and assisted patrons with inquiries.
- Trained circulation staff on ILS and new technologies to enhance service delivery at all points.
- Managed multiple projects and met deadlines in a fast-paced environment to ensure smooth circulation operations.
Library Assistant/Project Assistant
NORTHERN ILLINOIS UNIVERSITY
DeKalb
01.2016 - 01.2018
- Maintained comprehensive knowledge of automated library systems and reference data for effective patron assistance.
- Processed interlibrary loan requests, ensuring timely access to resources for patrons.
- Collaborated with cross-departmental staff on projects to enhance patron engagement.
Education
Bachelor of Arts - Art History
NORTHERN ILLINOIS UNIVERSITY
DeKalb, IL12-2015
Skills
- Technical Support
- IT infrastructure management
- HRIS, LMS and CRM administration
- Technology management
- Vendor Management
- Operations management
- Policies and procedures development
- Workflow mapping
Accomplishments And Competencies
Led organizational-wide projects and optimized processes, implementing various tools (inventory management software, video telephony system migration, email system migration, helpdesk ticketing system, remote support software, procurement process). Provided onboarding and offboarding, quarterly training, project documentation, and knowledge database repository in English and Spanish for internal and external parties.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
IT Specialist
MHP SALUD
01.2023 - 04.2026
Operations Associate
MHP SALUD
01.2021 - 01.2023
Digital Services Assistant Manager
AURORA PUBLIC LIBRARY
01.2019 - 01.2020
Circulation Specialist
ST. CHARLES PUBLIC LIBRARY
01.2018 - 01.2019
Library Assistant/Project Assistant
NORTHERN ILLINOIS UNIVERSITY
01.2016 - 01.2018
Bachelor of Arts - Art History
NORTHERN ILLINOIS UNIVERSITY