Gabriela De La Cruz
Great Wolf Lodge
Baraboo
1
Language
3
years of professional experience
Experienced Retail&Attractions leader with a passion for creating great guests experiences and helping Pack Members succeed. Strong background in retail operations, merchandising, inventory management and team development.
Thrives in fast paced environments, builds positive relationships with guests and Pack Members, and takes pride in keeping operations organized, efficient and guest-focused.
Work History
Retail&Attractions Supervisor
2 Years 11 Months- Led daily retail operations, ensuring a safe, efficient and memorable guest experience across all of our retail locations.
- Coached and developed Pack Members through hands-on training, performance feedback, and Great Wolf Lodge service standards.
- Resolved guests' concerns using LEAP service recovery model, creating positive impact on guests' experiences.
- Delegated daily tasks, managed staff schedule, and motivated Pack Members to achieve operational/sales goals and to go above and beyond.
- Maintained visually appealing displays by resetting planograms, rotating seasonal merchandise, and ensuring brand standards are constantly met.
- Coached Pack Members on visual merchandising standards, product presentation and inventory organization.
- Participated in monthly and annual inventory counts to ensure accurate inventory levels and support daily operations.
Education
Bachelor of Science - International Business
Skills
Teamwork and collaboration
Team leadership
Problem-solving
Staff training
Visual merchandising
Attention to detail
Languages
English
Full Professional
Timeline
Retail&Attractions Supervisor
Great Wolf Lodge
09.2023 - CurrentRead More
Laica College
Bachelor of Science from International Business
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