Gabriela Delgado
Miami
Summary
Motivated and customer-focused professional with over 5 years of experience in customer service, sales, and call center environments. Skilled in communication, problem-solving, and building strong customer relationships. Proven ability to increase customer satisfaction, meet sales goals, and work efficiently in fast-paced environments. Bilingual and highly adaptable with strong organizational and multitasking skills.
Overview
7
7
years of professional experience
Work History
Call Center Sales Representative
Miami Water and Air
09.2024 - 06.2025
- Contacted customers with professionalism, friendliness, and enthusiasm to schedule appointments for water quality checks.
- Built strong customer relationships by clearly explaining services and benefits.
- Conducted outbound sales calls to promote water purification systems and air and laundry filtration solutions.
- Increased sales by identifying customer needs and offering effective solutions.
Call Center Representative
Airala Laser & Cataract Institute INC
11.2021 - 08.2022
- Delivered high-quality customer service by listening carefully and responding with empathy.
- Assisted patients with scheduling and general inquiries.
- Utilized Microsoft Office and Excel for data entry and record management.
Customer Service Cashier
So Sexy Inc
03.2020 - 10.2021
- Resolved customer complaints efficiently and professionally.
- Escalated complex issues to management when necessary.
- Maintained strong communication with customers and team members.
Customer Service Associate & Cashier
Levi’s Store (99 Degrees)
05.2018 - 02.2020
- Assisted customers with purchases and product selection.
- Trained new employees in register operations and customer service.
- Maintained high productivity and accuracy in transactions.
Customer Service Associate
Madrag Clothing Store
05.2018 - 02.2019
- Provided friendly and knowledgeable customer support.
- Documented customer interactions and resolved issues.
- Helped customers make informed purchasing decisions.
Education
Medical Billing and Coding
FNU
Hialeah, FL04.2022
High School Diploma - undefined
U.S. International Christian Academy
Miami, FL12.2020
Skills
- Customer Service & Sales
- Call Center Operations
- Communication & Persuasion
- Money Handling & Cash Register
- Microsoft Office & Excel
- Problem Solving
- Bilingual (English & Spanish)
- Teamwork & Adaptability
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Call Center Sales Representative
Miami Water and Air
09.2024 - 06.2025
Call Center Representative
Airala Laser & Cataract Institute INC
11.2021 - 08.2022
Customer Service Cashier
So Sexy Inc
03.2020 - 10.2021
Customer Service Associate & Cashier
Levi’s Store (99 Degrees)
05.2018 - 02.2020
Customer Service Associate
Madrag Clothing Store
05.2018 - 02.2019
Medical Billing and Coding
FNU
High School Diploma - undefined
U.S. International Christian Academy