Raina LeBrun
Ocala,FL
Summary
Customer Service Specialist with 8 years of experience driving customer satisfaction and improving service operations across retail and service industries. Skilled in conflict resolution, sales, customer care, billing and collections, with a proven ability to deliver clear, professional communication. Detail-oriented and dedicated to enhancing customer experiences while optimizing efficiency in service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Sales Representative
Smart Customer Solutions
Ocala, FL
11.2025 - Current
- Resolved customer inquiries with high satisfaction.
- Used CRM tools to track leads and streamline follow-ups.
- Handled inbound/outbound sales calls effectively.
- Navigated multiple software systems while engaging customers.
Shift Supervisor
Freight Handlers Inc.
Ocala, FL
07.2025 - 10.2025
- Supervised 20+ warehouse staff and daily operations.
- Trained new employees and assigned tasks.
- Managed resources for smooth peak-hour operations.
- Enforced safety policies and regulations.
Retail Sales Associate/Customer Service
Shades on the Square Eyewear
Lady Lake, FL
02.2025 - 07.2025
- Helped customers with product inquiries and purchases
- Maintained store cleanliness and organization
- Managed inventory, shipments, and restocking
- Promoted sales, offers, and events to boost engagement
Bartender/Server
Buffalo Wild Wings
Wichita, KS
08.2024 - 11.2024
- Supported high-volume service periods during peak times and events.
- Managed cash handling and ensured accuracy in all transactions.
- Performed opening and closing duties, including sales reporting and inventory checks.
- Maintained a positive, collaborative work environment through teamwork and communication.
Sales manager
Spencer gifts
Johnson City, NY
09.2019 - 08.2021
- Resolved customer issues promptly, ensuring client satisfaction
- Led and motivated a sales team with coaching and performance incentives
- Consistently met or exceeded quarterly sales targets
- Gained comprehensive experience in management, customer service, and sales operations
Customer Service Representative
NCI Information Systems, Inc.
Endicott, NY
05.2019 - 07.2019
- Resolved escalated customer calls efficiently and satisfactorily.
- Addressed concerns promptly, enhancing customer satisfaction.
- Maintained detailed records for proper follow-up and issue resolution.
- Negotiated solutions to turn dissatisfied customers into positive experiences.
Seasonal manager
Yankee Candle Company
Johnson City, NY
11.2018 - 01.2019
- Monitored team performance and provided mentoring.
- Enhanced marketing to attract customers.
- Managed inventory to optimize stock and reduce waste.
- Motivated employees for productivity and engagement.
Cross trained
Friendly's
Johnson City, NY
09.2017 - 11.2018
- Performed opening and closing duties to ensure smooth daily operations.
- Maintained a positive work environment through professionalism and respect.
- Managed multiple tasks during peak hours while maintaining service quality.
- Built strong relationships with regular customers.
Aide
Susquehanna day hab
Binghamton, NY
02.2017 - 07.2017
- Provided companionship and emotional support to clients
- Led recreational activities to encourage social interaction and mental engagement
- Assisted with daily living tasks to support wellness and self-esteem
- Documented patient progress and care accurately during each shift
Education
High school or equivalent -
Skills
- Sales management
- Merchandising
- Employee Training
- Inventory control and record keeping
- Conflict resolution techniques
- Call center customer service
- Teamwork and collaboration
- Customer service
- CRM software proficiency
- Client retention strategies
- Sales strategy development
- Sales proficiency
Certification
CPR Certification
Timeline
Call Center Sales Representative
Smart Customer Solutions
11.2025 - Current
Shift Supervisor
Freight Handlers Inc.
07.2025 - 10.2025
Retail Sales Associate/Customer Service
Shades on the Square Eyewear
02.2025 - 07.2025
Bartender/Server
Buffalo Wild Wings
08.2024 - 11.2024
Sales manager
Spencer gifts
09.2019 - 08.2021
Customer Service Representative
NCI Information Systems, Inc.
05.2019 - 07.2019
Seasonal manager
Yankee Candle Company
11.2018 - 01.2019
Cross trained
Friendly's
09.2017 - 11.2018
Aide
Susquehanna day hab
02.2017 - 07.2017