Summary
Overview
Work History
Education
Skills
Timeline
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ShaKayla Smith

Norfolk,VA

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to excel in fast-paced environments while mastering new skills quickly. Recognized for high-quality work and efficiency under pressure. Exceptional interpersonal skills enhance team collaboration and client relations.

Overview

8
8
years of professional experience

Work History

Call Center Sales Representative

Life Protect 24/7
Norfolk, VA
03.2017 - 07.2025
  • Provided informed product recommendations tailored to customer needs.
  • Conducted team meetings to strategize enhancements in customer service experience.
  • Demonstrated active listening skills during customer interactions via phone and email.
  • Cultivated strong relationships with repeat customers through regular follow-up communication.
  • Utilized computer systems to manage customer accounts and update order information.
  • Executed outbound sales calls to promote products and services effectively.
  • Delivered prompt, courteous, and knowledgeable responses to customer inquiries.
  • Pursued sales leads through proactive outbound calling efforts.

Education

High School Diploma -

Booker T. Washington Highschool
Norfolk, VA
06-2015

Skills

  • Customer relationship management
  • Persuasive communication
  • Sales strategy
  • Team collaboration
  • Outbound sales
  • Data accuracy
  • Data management
  • Leadership and supervision
  • Communication skills
  • Follow-up techniques
  • Active listening
  • Multitasking

Timeline

Call Center Sales Representative

Life Protect 24/7
03.2017 - 07.2025

High School Diploma -

Booker T. Washington Highschool

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