Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Tommy Bradley

Independence,MO

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also a very hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

9
9
years of professional experience

Work History

Call Center Sales Representative

T-Mobile
Overland Park, KS
09.2020 - Current
  • Processed orders for customers over the phone.
  • Provided technical support when needed regarding product installation, usage, troubleshooting.
  • Achieved established sales targets by generating new customer accounts.
  • Developed new leads each day at or above quotas.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Developed strong relationships with repeat customers through consistent follow-up communication.
  • Reviewed daily performance metrics such as average wait time, number of calls answered.
  • Identified opportunities to cross-sell additional products and services to existing customers.
  • Followed up on sales leads through outbound calling.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated excellent listening skills while interacting with customers via telephone or email.

Department Manager

Walmart
Independence, MO
01.2015 - 08.2020
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Handled shift overstock, restocking and inventory control.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Followed safety protocols and company processes and procedures.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.

Education

High School Diploma -

William Chrisman High School
Independence, MO
05-2012

Skills

  • Performance Tracking
  • Building Rapport
  • Call Handling
  • Call Center Customer Service
  • Relationship Building
  • Product Descriptions
  • Sales Pitches
  • Active Listening
  • Script Reading
  • Outbound Calling
  • Speech Clarity
  • Time Management
  • Attention to Detail
  • Call Control
  • Product Promotion
  • Sales Proficiency
  • Pricing Data
  • Decision-Making

Affiliations

  • Do personal training on side, I have been working out for 5 years. I adore helping people and seeing them succeed. I have a 5 year old son. I love going on hikes and im big into music. Big comic book fan and i do love cosplaying for comic cons. A big dream of mine is make a trip to Italy.

Accomplishments

  • I have received multiply rewards while a T-Mobile, Such as Wolf pack leader. I also strive to sell as much as possible to optimize commissions. Still to date i have most lines sold at 362 lines a month. Customers have always told me i was the best at what i do. Because i treat everyone as i would my own family!

References

References available upon request.

Timeline

Call Center Sales Representative

T-Mobile
09.2020 - Current

Department Manager

Walmart
01.2015 - 08.2020

High School Diploma -

William Chrisman High School

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Tommy Bradley