Ashton Silva
Laguna Niguel,CA
Summary
I am a hardworking 19 year old, dedicated to excel at everything I do. With experience in sales, I realized that is a field I enjoy working in and possess the necessary skills and work ethic to do so. My goal is to gain as much experience and knowledge in a variety of fields so I can figure out what I want to pursue career-wise. Looking for a long-term job.
Overview
4
4
years of professional experience
Work History
Call Center Sales Representative
NASH
Costa Mesa, California
06.2023 - 08.2023
- Researched customer inquiries and provided solutions in a timely manner.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Answered incoming calls from customers, providing prompt and accurate information.
- Provided vehicle recommendations based on customer needs.
- Made outbound sales calls to potential customers to promote used vehicles.
Volunteer Basketball Coach
Matthew Silva
Garden Grove, CA
05.2019 - 05.2023
- Developed and implemented practice plans, game strategies, and drills to improve team performance.
- Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.
- Motivated players to reach their maximum potential through positive reinforcement techniques.
- Recruited new student athletes from local high schools based on talent evaluation criteria.
- Facilitated post-game discussions with teams focusing on areas needing improvement or celebration of successes achieved.
Busser
Fratellos
Laguna Niguel, CA
08.2021 - 12.2021
- Provided quick and efficient clearing of tables between courses.
- Maintained cleanliness of restaurant dining area throughout shift.
- Replenished napkins, condiments, silverware and glassware as needed.
- Ensured that each table was properly set before seating guests.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Took initiative to help others whenever necessary.
Education
Some College (No Degree) - Business Administration And Management
Vanguard University of Southern California
Costa Mesa, CASkills
- Building rapport
- Call handling
- Performance Tracking
- Call Center Customer Service
- Customer Engagement
- Cold-calling
- Product description
- Closing Techniques
- Inventory Management
- Table Bussing
- Server Support
- Quality Control
Accomplishments
- Most Improved GPA at Mater Dei High School
- 3.0 GPA Freshman year of College
Affiliations
- 5 hour shifts 3 times a week taking care and babysitting my 3 year old sisters for a year now
- I enjoy working out 5 times a week (Cardio, Lifting Weights, Basketball)
- Nature Hikes
Timeline
Call Center Sales Representative
NASH
06.2023 - 08.2023
Busser
Fratellos
08.2021 - 12.2021
Volunteer Basketball Coach
Matthew Silva
05.2019 - 05.2023
Some College (No Degree) - Business Administration And Management
Vanguard University of Southern California
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