Gabriela De Los Santos Ramirez
Smithfield,NC
Summary
Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bilingual Care Coordinator
TimeDoc Health
Remote
01.2025 - 12.2025
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Arranged transportation and documented details of discharge transition plans.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Monitored patient progress, adjusting care plans based on feedback and outcomes.
- Led initiatives to streamline communication between patients and healthcare providers.
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
Medical Assistant
Galatians Community Health Center
Raleigh, NC
05.2022 - 12.2024
- Hands on training in both clinical and administrative tasks including: Taking vital signs, preparing patients for exams, and assisting with procedures
- Performing basic lab tests, administering injections, and managing medical records
- Scheduling appointments, billing, and coding
- Interacting with patients, families, and healthcare professionals
- Coordinated with insurance companies to verify coverage and obtain pre-authorizations.
- Served as a liaison between the medical team and patients for updates on medical conditions and treatment plans.
- Conducted patient follow-ups to monitor progress and adjust treatment plans as necessary.
- Educated patients on medical rights and care options during and after care.
- Processed patient admissions, discharges, and transfers with attention to detail.
- Managed front desk operations, including greeting visitors and answering multi-line phone systems.
- Documented patient interactions accurately in electronic health records (EHR) system.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Liaised with other providers to participate in meetings and coordinated patient care requirements.
- Liaised with social services to provide resources and support for patients in need.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Certified Nursing Assistant
Home Instead Senior Care
Raleigh
01.2020 - 04.2022
- Documented patient information and care activities in electronic health record
- Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
- Administered medications as prescribed and documented patient responses.
- Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls
- Responded to patient requests for supplies and personal comfort items such as extra blankets
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Documented and reported to nurses patient behavior observations, complaints, or physical symptoms.
Bilingual Customer Service Representative
Everise Inc
Remote
03.2018 - 11.2019
- Provided bilingual support to customers, resolving inquiries and concerns effectively.
- Assisted in training new team members on company policies and customer service protocols.
- Handled complex customer issues, ensuring prompt resolutions and maintaining high satisfaction levels.
- Implemented process improvements that enhanced response times and increased customer retention rates.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Contributed to a reduction in customer complaints by quickly identifying and addressing root causes of dissatisfaction.
Education
Associate of Applied Science - Medical Assisting
ECPI University
02.2024
Associate of Science - Nursing Assistance
Wake Tech Community College
06.2020
High School Diploma - undefined
Millbrook High School
Raleigh, NC06.2019
Skills
- Bilingual (English/Spanish)
- Medication Assistance
- Critical Thinking
- Output Monitoring/Reporting
- HIPAA Compliance
- EHR Software
- Health Information Management
- Payment Collection
- Outbound Calling
- Medical Records Maintenance
- Phlebotomy
- Injections
- Supporting Personal Needs
- Symptom Documentation
- Medical Billing/Coding
- Administrative Support
- Insurance Verification
- Appointment Scheduling
- Patient Care Coordination
- Patient Registration
- Time Management
- Information Gathering
- Care planning
- Case assessments
- Clinical documentation
- Service coordination
- Medication reviews
- Medical chart documentation
- Patient education
- Referral management
- Policy adherence
- Progress monitoring
- Multitasking and organization
- Clear communication
- Certified in CPR/AED
- Medicare compliance
- Organizational skills
- Database coordination
Certification
- CMA - Certified Medical Assistant
- CNA - Certified Nursing Assistant
- BLS - Basic Life Support
- CPR - Cardiopulmonary Resuscitation
Accomplishments
- Recognized for outstanding dedication to patient care.
- Streamlined patient intake, reducing wait times by 15% and increasing daily patient throughput by 25%.
- Achieved 100% accuracy in administering medications and vaccinations for over 200+ patients.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Bilingual Care Coordinator
TimeDoc Health
01.2025 - 12.2025
Medical Assistant
Galatians Community Health Center
05.2022 - 12.2024
Certified Nursing Assistant
Home Instead Senior Care
01.2020 - 04.2022
Bilingual Customer Service Representative
Everise Inc
03.2018 - 11.2019
Associate of Applied Science - Medical Assisting
ECPI University
Associate of Science - Nursing Assistance
Wake Tech Community College
High School Diploma - undefined
Millbrook High School