Gabriela Deras
Coconut Creek,FL
Summary
Proven Front Desk Agent at Akam Property Management, adept in customer service and property management systems. Excelled in resolving resident issues, enhancing satisfaction through effective problem-solving and bilingual communication. Demonstrated exceptional multitasking abilities, significantly improving resident experience.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Akam Property Management
05.2023 - Current
- Maintained accurate records of guest information, payments, and reservations using management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all residents.
- Resolved resident issues promptly, resulting in positive feedback.
- Answered multi-line phone system and enthusiastically greeted callers.
- Resolved resident complaints with effective problem-solving, improving overall resident experience.
- Handled sensitive resident information with discretion, adhering to strict data privacy guidelines set forth by the company.
Restaurant Hostess
Grand Luxe Cafe
09.2021 - 01.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
No Degree - Cosmetology
Palm Beach State College
Lake Worth, FL05.2023
High School Diploma -
Monarch High School
Coconut Creek, FL06.2021
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Hospitality services
- Computer Skills
- Property Management Systems
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Agent
Akam Property Management
05.2023 - Current
Restaurant Hostess
Grand Luxe Cafe
09.2021 - 01.2022
No Degree - Cosmetology
Palm Beach State College
High School Diploma -
Monarch High School
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