Gabriela Diaz
Apopka,FL
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
5
5
years of professional experience
Work History
Babysitter
The Ananguren Family
04.2018 - 10.2019
- Promoted bilingual language development skills
- Established and maintained a safe environment for the children
- Organized activities that enhanced children's physical, emotional and social well-being
- Communicated positively with children and guardians.
- Reassured children when upset providing emotional support and stability.
Team Member
Chick-Fil-A
02.2020 - 02.2020
- Contributed to team success by completing jobs quickly and accurately.
- Assisted in training the hires.
- Learned all required tasks quickly to maximize performance.
- Be always welcoming, patient, and respectful with every customer and coworker
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Insurance Agent
Lincoln Insurance
10.2020 - 11.2021
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Life Insurance Agent
Family First Life
06.2022 - Current
- Maintained high standards of customer service by building relationships with clients.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Call Center Representative
24-7 Intouch
09.2022 - Current
- Answer over 100 (avg.) calls per day, professionally resolving complaints in a friendly and efficient manner
- Proactively memorized over 20 products and services
- Complete customer insight reports and put over 500 units of sensitive data
- Helped train more than 20 new hires on company-specific policies, procedures, and compliance guidelines
- Received a 10 points (5-starts) customer satisfaction rating through voice, chat, and email communications
- Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions
- Politely addressed any customer's complaints, escalating to management when necessary.
Education
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2019
Associate of Arts - Psychologist
Seminole State College of Florida
Altamonte Springs, FL03.2024
Skills
- Bilingual (Spanish-English)
- Strong organizational skills with the ability to multi-task
- Able to communicate effectively with others
- Goal-oriented and willing to learn new ways of doing things
- Attention to detail and problem-solving skills
- Excellent time management skills and the ability to prioritize work
- Flexible mindset for workplace flexibility
- Able to lead a team and work well in a team
- Consultative Sales Approach
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Representative
24-7 Intouch
09.2022 - Current
Life Insurance Agent
Family First Life
06.2022 - Current
Insurance Agent
Lincoln Insurance
10.2020 - 11.2021
Team Member
Chick-Fil-A
02.2020 - 02.2020
Babysitter
The Ananguren Family
04.2018 - 10.2019
High School Diploma -
Lake Brantley High School
Associate of Arts - Psychologist
Seminole State College of Florida
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