Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Gabriela Diaz

Miami,FL

Summary

Dynamic and results-driven Hotel Manager with over six years of progressive experience leading operations in luxury, boutique, and high-volume hotels. Proven success in optimizing guest satisfaction, increasing revenue, building high-performing teams, and implementing cost-saving initiatives without compromising service quality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Alquimia Hospitality Group
Miami Beach, FL
05.2023 - Current
  • Oversaw all operational aspects of a 250-room 4-star resort, including front office, housekeeping,and maintenance.
  • Improved guest satisfaction rating from 73% to 92% on Expedia over 18 months through staff training and service redesign
  • Reduced operational costs by 25% by renegotiating vendor contracts and implementing energy-efficient systems.

Front Desk Manager

Shepley Hotel
Miami Beach, FL
01.2020 - 05.2022
  • Managed incoming calls, directing them to appropriate staff members, or taking detailed messages as necessary.
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently.
  • Demonstrated excellent customer service skills by responding to inquiries, and resolving complaints promptly and courteously.
  • Monitored front desk traffic to support customer satisfaction.

Education

Associate of Arts - English Language And Literature

Miami Dade College
Miami, FL

Skills

  • Hotel Operations Management
  • Staff recruitment and training
  • Front Office and Housekeeping Coordination
  • Vendor and Contract Negotiations
  • Property Renovation and Upgrades
  • Brand Standards Compliance

Certification

  • Contracted food safety provider (DBPR)
  • Human Traffecking awareness (FRLA)

Languages

Spanish
Professional

Affiliations

i love gardening, and reading to keep nourishing my mind and creativity.

Timeline

General Manager

Alquimia Hospitality Group
05.2023 - Current

Front Desk Manager

Shepley Hotel
01.2020 - 05.2022

Associate of Arts - English Language And Literature

Miami Dade College

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