GABRIELA DULANTO IZQUIERDO
Young Harris,GA
Overview
1
1
Language
14
14
years of professional experience
Work History
Customer Service Representative
United Community Bank
Blairsville, GA
01.2025 - Current
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Drive proactive needs based sales conversations through interactions,including service to sales and appointment setting.
- Identify opportunities to enhance existing customer relationships and cultivate new ones by throughly understanding and addressing customer'needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Private Client Banker-Manager on Duty -Small Business Specialist
JP MORGAN CHASE BANK, NA
Sarasota, Fl
10.2019 - 12.2024
- Sharing the value of Chase Private Client with clients that may be eligible.
- Actively managing their banking relationship through an advice - based approach ,ensuring each client receives the best products and services for his or her needs.
- Partnering with Specialists ( Private Client Advisors,Mortgage Bankers and Business Relationship Managers ), to connect customers to experts who can help them with specialized financial needs.
- Making lives of client more convenient by sharing and setting up self service options to access their accounts 24 hours a day / 7 days a week.
- Adhering to policies , procedures and regulatory banking requirements.
Relationship Banker
JP MORGAN CHASE BANK, NA
Sarasota, Fl
11.2018 - 10.2019
- Managing assigned customers and proactively meeting with them in person or over the phone to build lasting relationships, discover financial needs and tailor product and service recommendations.
- Partnering with Specialists ( Financial Advisors, Mortgage Bankers and Business Relationship Managers) to connect customers to experts who can help them with specialized financial needs.
Personal Banker
CHASE BANK
Sarasota, Fl
05.2017 - 11.2018
- Perform sales and services functions.
- Responsible for Teller duties by accurately processing transactions and providing prompt, efficient customer service and acts as a consultant to customers by educating on products and services ,conducting customer financial profiles, identifying customer needs, cross selling and up selling opportunities.
Service Manager
Wells Fargo Bank
Sarasota, Fl
04.2016 - 05.2017
- Lead your team with integrity and create and environment where your team members feel included, valued and supported to do work that energizes them.
- Accomplish management responsibilities including sourcing and hiring talented team members, providing ongoing coaching and feedback , recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
Personal Banker
Wells Fargo Bank
Sarasota, Fl
03.2014 - 04.2016
- Proactively engages customers in conversation and asks questions to learn about their financial needs.
- Maintain knowledge of an offer and a full range of Wells Fargo products and services and digital options to help customers succeed financially based on the customer's need.
- Assist customers with opening new accounts ,completing service requests and submitting credit applications.
- Help resolve customer concerns and escalate issues as needed.
Lead Teller
Wells Fargo Bank
Sarasota, Fl
12.2013 - 03.2014
- Maintain balanced cash drawer , resolve customer complaints.
- Assist in supervisory functions , open / closing branch procedures , override deposits/ withdrawals.
- Provide coaching assistance to all tellers , maintain teller line in absence of service manager.
Teller
Wells Fargo Bank
Sarasota, Fl
01.2013 - 12.2013
- Assist customers by providing exceptional customer service, accurately and efficiently processing their transactions.
- Engage in conversations with customers by actively listening and asking questions.
- Introduces customers to other Wells Fargo team members , as appropriate, to proactively help meet their financial needs.
- Follow up policies and procedures to minimize risk.
- Maintain a cash drawer , including cash handling and balancing.
Education
Business Administration - undefined
Universidad Ricardo Palma
Lima, Peru12-1996
Skills
- Active listening
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint handling
- Follow-up skills
- Product knowledge
- Prioritization
- Building rapport
Languages
Spanish
Courses
- Series 6
- Life Insurance
- Notary
- NMLS
Timeline
Customer Service Representative
United Community Bank
01.2025 - Current
Private Client Banker-Manager on Duty -Small Business Specialist
JP MORGAN CHASE BANK, NA
10.2019 - 12.2024
Relationship Banker
JP MORGAN CHASE BANK, NA
11.2018 - 10.2019
Personal Banker
CHASE BANK
05.2017 - 11.2018
Service Manager
Wells Fargo Bank
04.2016 - 05.2017
Personal Banker
Wells Fargo Bank
03.2014 - 04.2016
Lead Teller
Wells Fargo Bank
12.2013 - 03.2014
Teller
Wells Fargo Bank
01.2013 - 12.2013
Business Administration - undefined
Universidad Ricardo Palma