Gabriela Espana
Tallahassee
Summary
Versatile and dynamic, adept at multitasking and organization, with a proven track record in enhancing customer satisfaction at Cold Stone Creamery. Fluent in English, Spanish, and Italian, demonstrating exceptional team leadership and problem-solving skills. Excelled in fast-paced environments, significantly improving operational efficiency. Have experience in the law field, with strong willingness to continue learning.
Overview
1
1
year of professional experience
Work History
Shift Leader
Cold Stone Creamery
05.2023 - 08.2024
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Legal Assistant
JQ Law
08.2023 - 08.2023
- Full Time 3 week job to assist in document reviewing and legal assisting.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Crew Member
Cold Stone Creamery
03.2023 - 05.2023
- Took orders, prepared ice cream and other orders, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with coworkers and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor of Arts -
Florida State University
Tallahassee05-2028
Mater Lakes Academy
Hialeah, FL05-2024
Skills
- Positive attitude
- Fast learner
- Multitasking and organization
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- English, Spanish, and Italian speaker, reader, and writer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Full Professional
Timeline
Legal Assistant
JQ Law
08.2023 - 08.2023
Shift Leader
Cold Stone Creamery
05.2023 - 08.2024
Crew Member
Cold Stone Creamery
03.2023 - 05.2023
Bachelor of Arts -
Florida State University
Mater Lakes Academy
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