Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Espana

Tallahassee

Summary

Versatile and dynamic, adept at multitasking and organization, with a proven track record in enhancing customer satisfaction at Cold Stone Creamery. Fluent in English, Spanish, and Italian, demonstrating exceptional team leadership and problem-solving skills. Excelled in fast-paced environments, significantly improving operational efficiency. Have experience in the law field, with strong willingness to continue learning.

Overview

1
1
year of professional experience

Work History

Shift Leader

Cold Stone Creamery
05.2023 - 08.2024
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Legal Assistant

JQ Law
08.2023 - 08.2023
  • Full Time 3 week job to assist in document reviewing and legal assisting.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Crew Member

Cold Stone Creamery
03.2023 - 05.2023
  • Took orders, prepared ice cream and other orders, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with coworkers and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

Bachelor of Arts -

Florida State University
Tallahassee
05-2028

Mater Lakes Academy
Hialeah, FL
05-2024

Skills

  • Positive attitude
  • Fast learner
  • Multitasking and organization
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • English, Spanish, and Italian speaker, reader, and writer

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Full Professional

Timeline

Legal Assistant

JQ Law
08.2023 - 08.2023

Shift Leader

Cold Stone Creamery
05.2023 - 08.2024

Crew Member

Cold Stone Creamery
03.2023 - 05.2023

Bachelor of Arts -

Florida State University

Mater Lakes Academy
Gabriela Espana