Gabriela Espinal
Brooklyn,NY
Summary
Friendly front desk agent highly skilled in managing reservations, telephone calls, and guest inquiries. Adept at working in coordination with hotel staff and management at all times. Bringing forth the ability to handle a variety of clerical and administrative tasks to ensure smooth hotel operations.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Archer Hotel
2021.04 - 2023.10
- Greeted guests in a friendly, professional manner and provided prompt, efficient service to ensure a positive customer experience
- Provided information to guests regarding the hotels amenities, services, and local attractions
- Managed the hotel’s front desk responsibilities and ensured all tasks were completed in a timely manner
- Used HMS software to process reservations, check-ins and check-outs.
Server
Spyglass Rooftop Bar
2021.05 - 2021.11
- Developed a deep understanding of menu items and specials, allowing for detail oriented and accurate descriptions to customers
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Worked with Micros POS system to place orders, manage bills, and handle complimentary items
Server
Charlie Palmer Steak
2019.07 - 2019.12
- Delivered a memorable dining experience by resolving all customer issues promptly
- Collaborating with kitchen and bar staff for prompt and correct delivery of orders
- Delivered checks and processed payments
- Knowledge of Micros Point of Sales system
Education
Associate of Arts - Fine Arts
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Exceptional customer service skills
- Proficiency in Microsoft and IOS operating systems
- Excellent interpersonal and communication skills
- Attention to Detail
Languages
Spanish
Native or Bilingual
Timeline
Server
Spyglass Rooftop Bar
2021.05 - 2021.11
Front Desk Agent
Archer Hotel
2021.04 - 2023.10
Server
Charlie Palmer Steak
2019.07 - 2019.12
Associate of Arts - Fine Arts
LaGuardia Community College of The City University of New York
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