- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Knitting and Crocheting
- Graphic Design
- Fashion and Style
- Acting and Theater
Miranda Olson
Bismarck,ND
Summary
Dedicated front desk agent with strong customer service and problem-solving skills. Experienced in managing guest relations and cash handling, ensuring a positive experience for all visitors. Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
The Bismarck Hotel and Conference Center
Bismarck, ND
08.2024 - Current
- Managed front desk operations, ensuring seamless check-in and check-out processes.
- Assisted guests with inquiries, providing information about hotel amenities and local attractions.
- Handled reservations and cancellations efficiently using property management software.
- Collaborated with housekeeping to maintain room readiness and cleanliness standards.
- Processed payments and managed cash handling accurately during shifts.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Trained new staff on front desk procedures and customer service best practices.
- Answered multi-line phone system and enthusiastically greeted callers.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Updated guest profiles with preferences and requests for personalized service in future stays.
Sales Associate
H&M Hennes & Mauritz
Bismarck, ND
05.2022 - 06.2024
- Provided exceptional customer service, enhancing shopping experience and fostering brand loyalty.
- Assisted in merchandising displays, ensuring alignment with H&M visual standards and seasonal promotions.
- Processed transactions efficiently using point-of-sale systems, maintaining accuracy in cash handling and inventory management.
- Collaborated with team members to achieve sales goals, contributing to a positive and motivating store environment.
- Trained new associates on operational procedures and customer engagement techniques to improve service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Barista
Barnes & Noble
Bismarck, ND
11.2021 - 01.2022
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness of workstations and equipment, adhering to health and safety standards.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Developed knowledge of coffee varieties and brewing techniques to enhance customer experience.
Server
A&b Pizza
Bismarck, ND
10.2020 - 03.2021
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to maintain workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
- Handled cash transactions and processed payments accurately using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Legacy High School
Bismarck, ND05-2021
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Credit and cash payments
- Guest relations
- Listening skills
- Front desk management
- Reservation systems
- POS systems
- Sales expertise
- Conflict management
- Computer skills
- Phone and email etiquette
- Two-way radio operation
- Teamwork and collaboration
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Upselling
- Merchandise display
- Professional appearance
- Safe food handling
- Food running
- Service prioritization
Interests
Timeline
Front Desk Agent
The Bismarck Hotel and Conference Center
08.2024 - Current
Sales Associate
H&M Hennes & Mauritz
05.2022 - 06.2024
Barista
Barnes & Noble
11.2021 - 01.2022
Server
A&b Pizza
10.2020 - 03.2021
High School Diploma -
Legacy High School