Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Gabriela Espinosa

Clarksville,TN

Summary

Qualified Teacher with proven track record of fostering language proficiency and cultural understanding in young learners. Successfully designed and implemented engaging lesson plans that sparked students' interest in Spanish language and culture. Demonstrated ability to manage classroom dynamics and adapt teaching methods to meet diverse student needs.

Dynamic and creative with experience in administration, marketing, promotions, public relations, and management. Detail-oriented, organized and problem solving skills. Computer knowledge (Microsoft Office, Windows, Publisher), cash handling, Bilingual (Spanish oral and written), payroll and some sales experience. Able to follow guidelines, self-motivated, interface with customers, analyze client issues, escalates when necessary and resolve all customers inquires, willing to learn new things every day and fast learner.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Elementary Spanish Teacher

CMCSS
11.2018 - Current
  • Managed classroom behavior effectively, creating a conducive learning environment for all students.
  • Helped fellow teachers on best practices for teaching foreign languages, elevating overall department performance.
  • Differentiated instruction to meet the diverse needs of students in an inclusive classroom setting.
  • Developed strong parent-teacher relationships, fostering a collaborative learning environment for students.
  • Established a positive classroom culture by promoting respect, responsibility, and open communication among students.
  • Boosted student confidence in speaking Spanish through consistent practice and constructive feedback.
  • Improved students'' reading comprehension with targeted literacy strategies and assessments.
  • Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
  • Attended department meetings to develop and update course curricula.
  • Built positive relationships with parents to involve families in educational process.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Enhanced language acquisition by incorporating visual and auditory aids in lessons.
  • Provided individualized support for struggling students, helping them overcome language barriers and achieve academic success.

Customer Service Representative

USA Check Advance LLC
06.2014 - 10.2018
  • Interact with customers and resolve each inquire
  • Verify that all the information provided by every customer is correct to set up title loans and pay day loans
  • Review all the details in every application, once is verified submit the information in the computer, explain the contract to the customer and create the new loan; therefore handle the correct cash amount of the loan
  • Process payments in cash and checks for title loans, check advance and bill pay (all type of bills)
  • Close out drawers at night every day, and make bank deposits every 3 days
  • Keep files in alphabetical order and check them every month to make sure all files are in the correct order and place, as well as keep with all State Law regulations
  • Keep office organized, clean and neat in order to facilitate the work
  • Collect in every past due account and returned checks, and make courtesy reminder calls (collections)
  • Computer usage, (Title Plus Loan System, MSO 2013, Check free print system, Tele-track), copy, fax and adding machine usage

Bilingual Account Representative

GC Services LLC
02.2013 - 05.2014
  • Handled inbound calls regarding Verizon Wireless customers to setting up payment arrangements and help them on payment processing
  • Personal information verification and authentication, and note every account to keep for company records
  • Collections: make outbound calls to customers with past due accounts, negotiate and settle on the phone, calculate payments and balances
  • Provide customer satisfaction and create solutions in a fast, but polite and friendly manner
  • Take payments by electronic check and all credit/debit cards, transferred calls to another specialist department if customer needed specific details on plans, closed or deactivated accounts, and technical support
  • Computer usage, Uniphi Aspect Connect, ACSS, and CACS Verizon Wireless programs
  • Follow procedures and guidelines inside company to comply with client expectations
  • Quality Assurance compliance, achieve daily, weekly and monthly goals

Bilingual Customer Service Rep.

GC Services LLC
07.2012 - 01.2013
  • Handled inbound calls regarding electricity service and billing
  • Provide customer satisfaction and create solutions in a fast, but polite and friendly manner
  • Personal information verification and authentication
  • Set up payment arrangements, resolve and record customer complaints
  • Setup work orders for electric problems inside and outside residences
  • Take payments by electronic check and mayor credit/debit cards, transferred calls to another specialist department if customer needed specific details
  • Computer usage: windows programs, Microsoft Office, and WOS program belonging to Southern California Edison
  • Follow procedures and guidelines inside company to comply with client expectations

General Manager/ Owner Partner

Mongolian Grille Downtown
06.2011 - 05.2012
  • Take care of the business in general, hire and training employees from front to back stage, and keep up with training
  • Work as cashier (cash, credit cards, traveler checks, and check payments), closing cash, daily sales report, Keep inventory, make orders (supplies), compare prices between providers, choose best prices and quality on products, and pay bills, and make daily bank deposits
  • Prepare paperwork for sales taxes, payroll, renew all permits and maintain them updated
  • Interface with clients and providers, keep good customer service and create solutions in a quickly manner
  • Keep customers satisfied, resolve any inquire from customers, find a quick solution, escalate when was necessary
  • Keep everything organized, labeled and dated, keep quality on food and service
  • Follow all Hygiene and Health Department, and Texas Alcoholic Commission Guidelines and make sure all the employees know and apply them
  • Use computer as a Point of sale, as inventory and payroll, create marketing strategies to attract more customers, create new offers and specials, create new plates, design new menus and keep a good atmosphere to keep customers comfortable

Education

Master of Arts - Teaching

Austin Peay State University
Clarksville, TN
12-2022

College Credits - CHILDHOOD DEVELOPMENT

Hillsborough Community College
Brandon, FL
01.2014

College Credits - ENGLISH AS A SECOND LANGUAGE

Central Texas College
Killeen, TX

Bachelor's Degree - MARKETING

Cuauhtémoc University
San Luis Potosi, SLP
01.2004

Skills

  • Interactive teaching methods
  • Collaborative learning
  • Vocabulary building
  • Oral communication
  • Visual aids integration
  • Student assessment
  • Spanish instruction
  • Reading comprehension
  • Teamwork and collaboration
  • Problem-solving

Certification

  • Elementary Education Certification - State of Tennessee Department of Education.

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Elementary Spanish Teacher

CMCSS
11.2018 - Current

Customer Service Representative

USA Check Advance LLC
06.2014 - 10.2018

Bilingual Account Representative

GC Services LLC
02.2013 - 05.2014

Bilingual Customer Service Rep.

GC Services LLC
07.2012 - 01.2013

General Manager/ Owner Partner

Mongolian Grille Downtown
06.2011 - 05.2012

College Credits - CHILDHOOD DEVELOPMENT

Hillsborough Community College

Master of Arts - Teaching

Austin Peay State University

College Credits - ENGLISH AS A SECOND LANGUAGE

Central Texas College

Bachelor's Degree - MARKETING

Cuauhtémoc University

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Gabriela Espinosa