Gabriela Fanelli
Pittsburgh ,PA
Summary
Enthusiastic and hardworking individual experienced with managing several tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all guests.
Overview
4
4
years of professional experience
Work History
Server
Chili's Bar and Grill
Pittsburgh, PA
03.2026 - Current
- Delivered exceptional customer service in fast-paced environment to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Mad Mex
Pittsburgh, USA
12.2025 - 03.2026
- Provided full-service dining experience in a fast-paced restaurant environment.
- Took accurate food and drink orders while maintaining strong menu knowledge.
- Managed multiple tables at once while maintaining friendly and attentive service.
- Processed guest payments using POS systems and handled cash and card transactions.
Server
Bob Evans
Pittsburgh, USA
04.2025 - 12.2025
- Delivered high-quality service in a busy family-style restaurant.
- Memorized menu items and daily specials to assist guests with ordering.
- Maintained clean and organized dining areas and ensured guest satisfaction.
- Resolved customer concerns quickly and professionally.
Front End Lead / Cashier
Giant Eagle Market District
Pittsburgh, USA
01.2024 - 12.2025
- Provided personalized service to regular customers and maintained strong guest relationships.
- Handled high-volume checkout operations with accuracy and speed.
- Resolved customer issues and processed refunds or adjustments professionally.
- Trained and supervised cashiers to ensure efficient checkout operations.
Retail Sales Associate
Plato's Closet
Pittsburgh, USA
02.2023 - 02.2024
- Served as keyholder responsible for opening/closing procedures and cash handling.
- Evaluated and priced clothing inventory to maximize store sales.
- Trained new employees on product knowledge and customer service standards.
Cashier / Sales Associate
Hallmark
Pittsburgh, USA
10.2022 - 04.2023
- Assisted customers with merchandise selection and product questions.
- Processed transactions accurately while promoting store loyalty programs.
- Maintained organized seasonal displays and assisted with merchandising.
Education
Bachelor of Science - Psychology
The University of Tampa
Tampa, FLHigh School Diploma -
North Allegheny Senior Highschool
Pittsburgh, PA06.2026
Skills
Excellent customer service
POS systems and cash handling
Food safety awareness
Time management and multitasking
Strong memorization for menus and orders
Problem solving
Team collaboration
Positive and patient attitude
Guest engagement
Timeline
Server
Chili's Bar and Grill
03.2026 - Current
Server
Mad Mex
12.2025 - 03.2026
Server
Bob Evans
04.2025 - 12.2025
Front End Lead / Cashier
Giant Eagle Market District
01.2024 - 12.2025
Retail Sales Associate
Plato's Closet
02.2023 - 02.2024
Cashier / Sales Associate
Hallmark
10.2022 - 04.2023
Bachelor of Science - Psychology
The University of Tampa
High School Diploma -
North Allegheny Senior Highschool