Gabriela Felipe
Chicago,IL
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
10
10
years of professional experience
Work History
Server
La Palapa Mariscos
09.2022 - 01.2026
- Facilitated service for multiple tables at once to enhance customer experience and operational efficiency.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Facilitated colleague support during peak hours to cultivate a collaborative work environment.
- Answered customers' questions, recommended items, and recorded order information.
- Coordinated efforts with kitchen staff to ensure timely food service and maintain high-quality standards.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Customer Service Representative
Artistic Shoe and Leather Care
06.2022 - 10.2022
- Assist customers with product selections and provide recommendations based on needs.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Process transactions efficiently using point-of-sale systems.
Cashier
Cermak Fresh Market
07.2018 - 07.2021
- Trained new cashiers on operational processes and customer service standards.
- Learned duties for various positions and provided backup at key times.
Cook
El Cafecito
12.2016 - 07.2018
- Prepared sandwiches using various types of bread, including bagels and focaccia. Created hamburger sandwiches to meet customer preferences.
- Maintained cleanliness and organization of food preparation area.
- Assisted in coffee drink preparation to enhance customer experience during peak hours.
Server
El Nuevo Taconazo
01.2016 - 07.2016
- Provided good customer service, ensuring guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere.
Education
Nursing
Malcom X College
Chicago, IL2014
High School Diploma -
Benito Juárez High School
Chicago, IL2013
Skills
- Guest engagement
- Hospitality service expertise
- Customer service
- Food running
- English and Spanish speaker
- Positive and professional
- Hostess support
- Warm and friendly
- Fast learner
Timeline
Server
La Palapa Mariscos
09.2022 - 01.2026
Customer Service Representative
Artistic Shoe and Leather Care
06.2022 - 10.2022
Cashier
Cermak Fresh Market
07.2018 - 07.2021
Cook
El Cafecito
12.2016 - 07.2018
Server
El Nuevo Taconazo
01.2016 - 07.2016
Nursing
Malcom X College
High School Diploma -
Benito Juárez High School