Gabriela Feliz
Gametime United
Planta<on,FL
14
years of professional experience
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. I enjoy learning new tools and appreciate feedback that helps me continue to grow within my area.
Work History
Bilingual Customer Service Lead
1 Year 2 Months- Led customer service team in resolving complex issues and enhancing customer satisfaction.
- Monitored key performance indicators to ensure alignment with service excellence standards.
- Supporting agents actively working with customers to ensure they are providing the best resolutions for the client and our department.
- Analyzed existing processes and policies to develop project proposals aimed at optimizing service quality.
- Skilled at working independently and collaboratively in a team environment.
Bilingual Fan Happiness Associate I
2 Years 10 Months- Facilitated customer interactions through various communication channels to enhance service experience.
- Resolved customer issues and concerns regarding company products and policies.
- Maintain a high level of product knowledge to effectively answer customers’ inquiries.
- Ensure customer satisfaction.
- Facilitated customer assistance by addressing technical support inquiries and troubleshooting various platforms.
Sales Associate
9 Months- Met merchandising standards by keeping store stocked and products faced.
- Encouraged customers to make additional purchases and suggested relevant items.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Sell wireless phones, service plans and accessories to meet sales goals.
- Deliver outstanding sales service and resolve customer issues.
- Support inventory counts and returns.
- Perform daily opening and closing procedures, maintain store appearance and help create a positive working environment.
Bilingual Sales Associate
1 Year 8 Months- Maintain constant presence on sales oor to address customer needs.
- Approach browsing customers and initiate conversations to determine buying preferences.
- Recommend appropriate items and direct or lead customers to selections.
- Opened and Closed store, which include counting cash drawers.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Discovery Agent
1 Year 7 Months- Link marketing audios from radio stations all over United States to the corresponding accounts and categories.
Customer Service Agent for - AT&T Chat Support
1 Year 10 Months- Assisting customer through the website selecting products and services that match their needs also explaining new products, plans and services.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Provided account information to customers and explained bill service policies and customer rights.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Processed orders and detailed transaction information to customers.
Education
Bachelor of Arts (B.A.) - Advertisement Communication & Photography
Workshop in Photography
- Relevant Coursework
- Transcending the Gaze in Photography
Skills
Excellent People Skills
Verbal Communication
Teamwork and Collaboration
Meeting Deadlines
Multitasking Strengths
Leveraged AI tools including ChatGPT and Claude by Anthropic to draft communications
summarize information
and improve operational efficiency.
Utilized Zapier to automate repetitive workflows
reducing manual administrative tasks.
Implemented technology-driven solutions to streamline team processes and improve productivity.
LANGUAGES
Spanish
English
Timeline
Bilingual Customer Service Lead
Gametime United
04.2025 - CurrentRead More
Bilingual Fan Happiness Associate I
Gametime United
08.2023 - CurrentRead More
Sales Associate
Cricket Wireless
11.2017 - 08.2018Read More
Bilingual Sales Associate
Metro PCS - Authorized Dealers
12.2015 - 08.2017Read More
Discovery Agent
Media Monitors
03.2014 - 10.2015Read More
Customer Service Agent for - AT&T Chat Support
Talk2Rep Call Center
06.2012 - 04.2014Read More
International Center of Photography
Workshop in Photography
Read More
UNAPEC
Bachelor of Arts (B.A.) from Advertisement Communication & Photography
Read More