Marcela Menjivar Sanchez
Arlington
Summary
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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Very Friendly and easy going, Also Volunteer as Teacher on Religious education at St Matthew Catholic church .
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Experienced with bilingual customer service, focusing on resolving customer issues effectively. Utilizes communication skills to enhance client interactions and satisfaction. Track record of problem-solving in dynamic environments.
Overview
13
13
years of professional experience
Work History
Sales Associate /Bilingual Customer Service Representative
North Food Group
02.2022 - Current
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to achieve sales targets through effective merchandising strategies.
- Maintained product knowledge, providing informed recommendations to enhance customer satisfaction.
- Trained new associates on company policies and sales techniques to foster team development.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Logistics Coordinator
Priority Logistics , LLC
08.2018 - 02.2022
- Coordinated logistics operations, ensuring timely shipments and delivery schedules.
- Managed inventory levels, optimizing stock availability and reducing excess shipments.
- Developed and implemented efficient freight management processes to streamline transportation costs.
- Analyzed shipping data to identify trends and improve logistical performance metrics.
- Tracked orders and notified customers of status or potential delays.
Sales Supervisor /Sales Associate
Acme Furniture Industry Inc.
02.2013 - 08.2018
- Supervised sales team, ensuring adherence to company policies and procedures.
- Developed training programs that enhanced product knowledge and customer service skills.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Collaborated with marketing department to align promotional strategies with sales objectives.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Effectively coached team members to reach weekly and monthly sales goals.
Education
High School Diploma -
Arlington Library
Arlington Skills
- Customer service
- Teamwork and collaboration
- Friendly and outgoing
- Written and oral communication skills
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Excellent people skills
- Relationship building
- Exceptional customer service
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate /Bilingual Customer Service Representative
North Food Group
02.2022 - Current
Logistics Coordinator
Priority Logistics , LLC
08.2018 - 02.2022
Sales Supervisor /Sales Associate
Acme Furniture Industry Inc.
02.2013 - 08.2018
High School Diploma -
Arlington Library