Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gabriela Figueroa

Charlotte,NC

Summary

At 21 years of age, I serve in the United States Army Reserves and have plans to enroll online at UNCC for a Bachelor's degree in Business Marketing at UNCC. Fluent in both Spanish and English, valuable linguistic skills are brought to any environment. I have excellent customer service skills as I have been working customer service for 6 years.

Overview

6
6
years of professional experience

Work History

Task Associate

Ulta Beauty Inc.
09.2022 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Identified customer needs and wants to enhance customer experiences and boost sales.

Unit Supply Specialist

United States Army Reserve
10.2019 - Current
  • Maintained a high level of security by adhering to strict military guidelines in the handling and storage of classified materials.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with the transportation and distribution of resources during deployments, guaranteeing that all necessary supplies were readily available upon arrival at new locations.
  • Conducted regular audits of supply storage areas, maintaining organization and minimizing loss or damage to valuable assets.

Cashier Team Lead

Panera Bread
11.2018 - 04.2020
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

Associate of Applied Science - Business Administration

Central Piedmont Community College
Charlotte, NC
05.2024

High School Diploma -

Rocky River High School
Mint Hill, NC
06.2020

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Bilingual
  • Communication Skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Task Associate

Ulta Beauty Inc.
09.2022 - Current

Unit Supply Specialist

United States Army Reserve
10.2019 - Current

Cashier Team Lead

Panera Bread
11.2018 - 04.2020

Associate of Applied Science - Business Administration

Central Piedmont Community College

High School Diploma -

Rocky River High School

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Gabriela Figueroa