Gabriela Gallego
Miami,FL
Summary
Dynamic professional with a proven track record in enhancing customer engagement and retention through innovative digital marketing strategies and exceptional customer service. Bilingual in English and Spanish, I excel in creating compelling content and fostering positive client relationships. Proficient in Booker, Square, and IntakeQ. My adaptability and teamwork skills have significantly contributed to achieving and surpassing sales targets.
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator and Marketing Assistant
Prime IV Hydration & Wellness
2024.06 - 2024.08
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Created engaging content for Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Created customized marketing materials to increase product awareness.
- Bolstered customer retention rates by contributing to the development of an engaging loyalty program.
Babysitter
Self-employed
2024.06 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Receptionist
Destin Nails
2021.07 - 2023.05
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the appropriate personnel and providing accurate information to callers.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Developed strong working relationships with team members, fostering a positive work environment.
Cashier/Crew Team Member
The Fudgery
2021.04 - 2021.09
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Shake Barista
The Yard Milkshake Bar
2020.06 - 2021.03
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Retail Stylist
Francesca's Boutique
2020.05 - 2020.08
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Monitored competitors'' pricing strategies, adjusting our own approach as needed to remain competitive in the market without compromising profitability goals.
- Enhanced store reputation with exceptional customer service, addressing concerns promptly and professionally.
- Provided constructive feedback during employee evaluations to support professional growth within the team.
- Handled cash register operations accurately, maintaining balanced drawers and ensuring financial integrity within the store.
- Boosted customer satisfaction by providing personalized styling advice and product recommendations.
- Maintained a clean, organized sales floor to promote an enjoyable shopping experience for customers.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
Bachelor of Arts - Communications And Graphic Design
Florida International University
Miami, FL11.2026
High School Diploma -
Choctawhatchee Senior High School
Fort Walton Beach, FL05.2022
Skills
- Bilingual in both English and Spanish
- Professionalism and Discretion
- Excellent communication skills (both verbal and written)
- Strong problem-solving and critical thinking abilities
- Adaptability and flexibility in a changing work environment
- Effective time management and organizational skills
- Strong interpersonal and teamwork
- Attention to detail and accuracy in work tasks
- Strong work ethic and self-motivation
- Customer service orientation and ability to build positive relationships with clients or customer
- Cultural awareness and sensitivity in diverse work environments
- Ability to work under pressure and meet deadlines
- Continuous learning mindset and willingness to acquire new skills
- Professionalism and ethical behavior in the workplace
- Scheduling
- Digital Marketing
- Sales Support
- Social Media
Additional Information
Phi Mu Apparel Chair 01/2024 - 04/2024
- Coordinated the design, ordering, and distribution of all apparel for the organization, ensuring alignment with branding guidelines and member preferences.
- Managed relationships with vendors, negotiating prices and timelines to secure high-quality products within budget.
- Organized and executed apparel sales and promotional events, increasing member engagement and fundraising outcomes.
- Collaborated with the executive board and members to gather feedback and incorporate ideas into apparel designs.
- Oversaw inventory management, maintaining accurate records and ensuring timely replenishment of stock.
- Developed and implemented marketing strategies to promote apparel sales, including social media campaigns and email newsletters.
- Monitored sales performance and provided regular reports to the executive board, identifying opportunities for improvement.
- Ensured all apparel orders were fulfilled accurately and delivered on time, enhancing member satisfaction.
Languages
Spanish (Fully Proficient)
English (Fully Proficient)
Timeline
Front Desk Coordinator and Marketing Assistant
Prime IV Hydration & Wellness
2024.06 - 2024.08
Babysitter
Self-employed
2024.06 - Current
Receptionist
Destin Nails
2021.07 - 2023.05
Cashier/Crew Team Member
The Fudgery
2021.04 - 2021.09
Shake Barista
The Yard Milkshake Bar
2020.06 - 2021.03
Retail Stylist
Francesca's Boutique
2020.05 - 2020.08
Bachelor of Arts - Communications And Graphic Design
Florida International University
High School Diploma -
Choctawhatchee Senior High School
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