Hayley O'Loughlin
Hopkinton,USA
Summary
Experienced Nurse Manager and Officer with the Massachusetts Air National Guard, passionate about healthcare technology integration amongst interdisciplinary practices. Skilled in team leadership, clinical program development, and ensuring compliance with regulatory state and company industry standards. Passionate about clinical customer service by leveraging technology to enhance patient care and streamline healthcare delivery systems.
Overview
10
10
years of professional experience
Work History
Nurse Marketing Lead
Prime IV Hydration & Wellness
02.2024 - Current
- Marketing: Executed comprehensive marketing strategies through the customer relationship management platform Salesforce, to manage client interactions, automate marketing tasks, and foster customer relationships.
- Comprehensive Wellness Plans: Utilizes IntakeQ, an electronic health record system, to develop and implement wellness plans that promote sustainable health outcomes.
- Regulatory Compliance: Ensured adherence to regulatory requirements and outpatient spa protocols through effective documentation practices and IT systems management.
- Customer Service: Ensured a premium client experience by delivering personalized care, addressing concerns promptly to build lasting client relationships and enhance satisfaction.
Nurse Officer
Massachusetts Air National Guard
01.2015 - Current
- Dynamic military professional with nine years of experience in regulatory compliance and educational program development for the Air Force NREMT education program
- Executes national and state compliance standards, demonstrating effective military training amongst interdisciplinary professionals
- COVID-19 Vaccination: Successfully vaccinated over 10,000 Massachusetts civilians against the virus, prioritizing underserved communities seeking medical assistance and demonstrating a commitment to public health equity
- Boston Marathon: Establish and coordinate comprehensive medical support for the Boston Marathon starting line, ensuring the safety and well-being of approximately 30,000 runners through effective planning and resource management
- Emergency Preparedness: Provides support to Homeland Defense Force Region-1 with essential life-saving capabilities, enhancing readiness and response to natural emergencies
Registered Nurse
UMass Memorial
03.2023 - 06.2024
- Critical care nurse proficient in triaging and stabilizing acute neurovascular, thoracic, and orthopedic postoperative patients
- Electronic Health Record : Proficient in medication administration, order management via MAR, utilizing Media Manager, documenting vital signs, messaging providers through EPIC, developing smart phrases for efficiency, and managing lab requisitions to streamline inpatient workflows and enhance patient care.
- Interdisciplinary Collaboration: Collaborated with physicians and other healthcare professionals to ensure optimal patient care, contributing to a cohesive and effective healthcare team
Emergency Department Technician
Newton Wellesley Hospital
09.2019 - 02.2023
- Proficient in using EPIC for vital sign documentation, daily care tracking, care plan management, and efficiently reviewing EKG media requisitions via EPIC.
- Experienced in interpreting ED manager data via EPIC to optimize patient flow, managing nursing narrator workflows, handling phlebotomy requisitions, and coordinating with hospital departments through text messaging feature to enhance communication and efficiency.
- Supported a 36-bed Emergency Department as the sole technician responsible for obtaining vital signs and monitoring patient status.
- Demonstrated expertise in high-pressure environments through critical decision-making and rapid response to emergent situations.
- Committed to quality care by actively engaging in continuous training and professional development.
Education
Bachelor of Science - Nursing
University of Massachusetts
01.2023
Bachelor of Arts - Health Studies
University of Massachusetts
01.2018
Skills
- Electronic Health Record (EHR) - Pediatric outpatient user through medical assistant position Experienced in utilizing epic for vital signs, documentation, vaccine administration, drafting letters, managing open encounters, and scheduling appointments to ensure seamless patient care and efficient clinic operations
- EPIC - Five years experience as inpatient superuser - Proficient in medication administration (MAR utilization), interdisciplinary communication through messaging service, developing smart phrases for efficiency, and managing lab requisitions to streamline inpatient workflows and enhance patient care
- Nurse Preceptor - Experienced in training and mentoring new graduate nurses, ensuring seamless integration of EHR workflows while maintaining compliance with hospital policies and procedures
- Advanced Cardiac Life Support (ACLS)
- NREMT Instructor
- American Red Cross CPR Instructor
Timeline
Nurse Marketing Lead
Prime IV Hydration & Wellness
02.2024 - Current
Registered Nurse
UMass Memorial
03.2023 - 06.2024
Emergency Department Technician
Newton Wellesley Hospital
09.2019 - 02.2023
Nurse Officer
Massachusetts Air National Guard
01.2015 - Current
Bachelor of Arts - Health Studies
University of Massachusetts
Bachelor of Science - Nursing
University of Massachusetts
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