Gabriela Galvez-Montoya
Las Vegas,NV
Summary
Dynamic and bilingual professional with a proven track record at Redding Lumber Transport, adept at coordinating logistics and negotiating rates to ensure timely delivery. Excel in leveraging Microsoft Office Suite for efficiency and maintaining strong communication with customers and carriers. Renowned for reliability and a positive attitude, consistently enhancing customer satisfaction and operational success.
Overview
5
5
years of professional experience
Work History
Dispatcher
Redding Lumber Transport
North Las Vegas, NV
07.2019 - 10.2024
- Coordinated and scheduled truck drivers to ensure timely delivery of goods.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked shipments using computerized tracking systems.
- Monitored driver progress, communicated delays or changes in routes, and updated customers on expected arrival times.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Scheduled loads according to priority and available equipment.
- Kept detailed and updated records of calls in physical and electronic databases.
Broker Dispatcher
Redding Logistics Transportation
North Las Vegas, NV
07.2019 - 10.2024
- Good communication skills with external carriers.
- Good at negotiating rates.
- Entering data in the S400 (Innovative).
- Able to write the rate confirmation into the system, and dispatch the drivers.
- Always willing to work on last-minute customers' orders.
Education
High School Diploma -
Sunrise Mountain High School
Las Vegas, NV06-2012
Associate of Science - Nursing
College of Southern Nevada
Las Vegas, NVSkills
- Able to communicate in English and Spanish
- Good communication skills with customers and external carriers through phone calls, emails, or text messages
- Reliable (punctual and responsible)
- Proficient in the Microsoft Office Suite (Excel, Word, Outlook)
- Organized (Scheduling, and planning daily tasks)
- Respectful toward others
- Positive attitude
Languages
Spanish
Professional
References
References available upon request.
Timeline
Dispatcher
Redding Lumber Transport
07.2019 - 10.2024
Broker Dispatcher
Redding Logistics Transportation
07.2019 - 10.2024
High School Diploma -
Sunrise Mountain High School
Associate of Science - Nursing
College of Southern Nevada
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