Gabriela Gamboa
Phoenix,AZ
Summary
Results-oriented as a collection agent with four and a half years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.
Overview
7
7
years of professional experience
Work History
Collections Agent
Flagship Credit Acceptance
09.2019 - 04.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Cashier
Jay's Travel Center
11.2018 - 02.2019
- Cashier and managed transactions for the fuel desk.
Cashier
9 Acre Travel Center
11.2017 - 11.2018
- Cashier and managed transactions for the fuel desk.
Culinary Dep
Sunmart
05.2017 - 08.2017
- Kitchen prep
- Open and close store
- Managed money transactions
- Food Handler's Certificate.
Education
High School Diploma -
San Simon High School
San Simon, AZ05.2019
AS Degree -
Penn Foster
Phoenix, AZ05.2024
Skills
- Computer Skills - Microsoft Word, Excel, Powerpoint, Photoshop, Google Chrome and Computer Coding
- Payment Arrangement
- Account Management
- Debt Negotiation
- Delinquent account management
- Fair debt practices
Achievements
- National Honor Society, Secretary, 2018, 2019
- Girls Varsity Volleyball, Captain
- FFA, Secretary, 2018, 2019
- Class of 2019, Class Secretary, 2017, 2019
Languages
Spanish
Limited Working
Timeline
Collections Agent
Flagship Credit Acceptance
09.2019 - 04.2024
Cashier
Jay's Travel Center
11.2018 - 02.2019
Cashier
9 Acre Travel Center
11.2017 - 11.2018
Culinary Dep
Sunmart
05.2017 - 08.2017
High School Diploma -
San Simon High School
AS Degree -
Penn Foster
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