Gabriela Garcia
Hialeah,FL
Summary
Seeking a challenging position within an organization that will utilize and maximize my education and experience. If given this opportunity, I will demonstrate and prove that I am a self-motivated individual with a strong sense of responsibility and great customer service experience. Currently a coordinated worker driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
6
6
years of professional experience
Work History
Treasury Management Coordinator
City National Bank
04.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Oncology Scheduler
Nicklaus Children Hospital
03.2021 - Current
- Scheduled appointment's in a very fast paced environment while providing excellent customer service through calls, emails, and in all client interactions.
- Answering phone calls in a prompt and polite fashion.
- Monitoring patient requests in a timely manner.
- Optimizing patients satisfaction.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Updated reports and daily logs for management use and permanent files.
- Entered information into system to update status reports.
- Submitted new system orders and completed related paperwork.
- Provided delay updates and information regarding special circumstances.
- Provided information regarding services and policies.
Front Desk Receptionist/Certified Nursing Assistant
Fair Havens Center, Miami Children’s Hospital, Hematology
06.2018 - 01.2021
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Feeding patients as necessary, ambulating, turning, positioning patients, providing fresh water, and nourishment between meals.
- Demonstrated excellent communication skills in resolving product and patient complaints.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Maintains patient stability by checking vital signs, weight testing urine, recording intake, and output information.
- Documents actions by completing forms, reports, logs, and records.
- Maintains work operations by following policies and procedures.
- Taking vitals for patients every shift.
- Answered and directed incoming calls using multi-line telephone system.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Criminal Justice
Miami Dade College
Miami, FLAssociate of Science - Criminal Justice
Miami Dade College
Miami, FL05.2020
High School Diploma -
Westland High School
05.2018
Skills
- Microsoft Word
- Effective Multitasking
- Strong Work Ethic
- Clear Communication
- Positive Attitude
- Customer Service
- Excel
- Outlook
- Power Point
- Critical Thinking
- Document Management
- Telephone Etiquette
- Problem-Solving
- Attention to Detail
- Patient Registration
- Data Entry
- Call Documentation
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Creative Problem Solving
- Work Planning and Prioritization
- Relationship Building
- Project Coordination
- Recordkeeping
- Process Improvement
Languages
English
Spanish
Timeline
Treasury Management Coordinator
City National Bank
04.2023 - Current
Oncology Scheduler
Nicklaus Children Hospital
03.2021 - Current
Front Desk Receptionist/Certified Nursing Assistant
Fair Havens Center, Miami Children’s Hospital, Hematology
06.2018 - 01.2021
Bachelor of Science - Criminal Justice
Miami Dade College
Associate of Science - Criminal Justice
Miami Dade College
High School Diploma -
Westland High School
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