Gabriela Garcia
Fort Myers,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to start my career path as an Esthetician.
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Overview
5
5
years of professional experience
Work History
Host/Food Runner/Server Assistant
Margaritaville
12.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Backed up servers by checking on tables and retrieving items for guests.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Assisted with bussing tables and cleaning up spills.
Event Caterer/Wedding Caterer
Misson BBQ
02.2021 - Current
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Provided friendly, courteous service to create memorable moments for guests.
- Executed synchronized meal service simultaneously serving multiple guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Maintained flexible work schedule to meet event needs.
Server
Cypress Cove Retirement
10.2019 - 12.2022
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
College Diploma - Skin Care
Florida Academy
09.2023
High School Diploma -
South Fort Myers High School
06.2020
Skills
- Continuous Education
- Professional Relationships
- Greeting guests
- Effective Multitasking
- Skincare Services
- Facial Massages
- Customer Service
Timeline
Host/Food Runner/Server Assistant
Margaritaville
12.2023 - Current
Event Caterer/Wedding Caterer
Misson BBQ
02.2021 - Current
Server
Cypress Cove Retirement
10.2019 - 12.2022
High School Diploma -
South Fort Myers High School
College Diploma - Skin Care
Florida Academy
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