Danielle Machanic
Fort Myers,FL
Overview
6
6
years of professional experience
Work History
Hourly Manager and Server
Bonefish Grill
04.2021 - 06.2025
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Peer Support Specialist
Centerstone of Florida
08.2023 - 09.2024
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Transported individuals to medical appointments and support meetings whenever needed.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
Barista Trainer
Starbucks
06.2019 - 02.2022
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Promoted additional items with beverages, increasing store sales.
- Handled cash and processed payments accurately to avoid errors.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Social And Human Services
Florida SouthWestern State College
Fort Myers05-2027
High School Diploma -
North Fort Myers High School
North Fort Myers05-2019
Skills
- Marketing
- Workforce management
- Time management
- Conflict resolution
- Punctuality and reliability
- Quality control
- Order fulfillment
- Daily specials memorization
- Hostess support
- Order delivery practices
- Behavioral health
- Exemplary communication
Timeline
Peer Support Specialist
Centerstone of Florida
08.2023 - 09.2024
Hourly Manager and Server
Bonefish Grill
04.2021 - 06.2025
Barista Trainer
Starbucks
06.2019 - 02.2022
Associate of Science - Social And Human Services
Florida SouthWestern State College
High School Diploma -
North Fort Myers High School