Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Klein

Lubbock,TX

Summary

Proven leader at Hooters Of America, LLC, adept in staff training and development and marketing strategies, significantly enhancing customer satisfaction and service delivery. Expertise in content development and social media management, driving brand consistency and engagement. Achieves notable improvements in team performance and business promotion through innovative problem resolution and customer service excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hourly Manager/Content & Social Media Manager

Hooters Of America, LLC
05.2023 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.

Bartender/ Server/ Trainer

Hooters Of America, LLC
07.2021 - 06.2024
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

Education

High School Diploma -

Snyder High School
Snyder, TX
06.2017

Skills

    Staff Training and Development

    Policy Implementation

    Marketing

    Customer Service

    Problem Resolution

    Menu Memorization

    Content scheduling

    Social Media and Promotions

    Content Development

    Photography and Videography

    Cleanliness and hygiene

    Team training and development

Certification

  • Food Handlers Certified
  • TABC Certified
  • Serve Safe alcohol
  • Serve Safe Manager

References

Kristin Mcnitt | Former General Manager | (706) 346-0045  

Jimmie Shattles | Former General Manager | (281) 352-1008

Chelsea Coffman | Former regional Manager | (682) 262-3400

John Brookes | Former Manager | (254) 292-9741

Timeline

Hourly Manager/Content & Social Media Manager

Hooters Of America, LLC
05.2023 - 06.2024

Bartender/ Server/ Trainer

Hooters Of America, LLC
07.2021 - 06.2024

High School Diploma -

Snyder High School

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Hannah Klein