Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Hannah Klein

Abilene,TX

Summary

Proven leader at Hooters Of America, LLC, adept in staff training and development and marketing strategies, significantly enhancing customer satisfaction and service delivery. Expertise in content development and social media management, driving brand consistency and engagement. Achieves notable improvements in team performance and business promotion through innovative problem resolution and customer service excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hourly Manager/Content & Social Media Manager

Hooters Of America, LLC
05.2023 - Current
  • Managed and motivated employees to be productive and engaged
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Accomplished multiple tasks within established timeframes.

Mixologist

Aimbridge Hospitality
07.2024 - 11.2024
  • Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
  • Promoted a positive work environment through effective communication and teamwork among colleagues.
  • Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
  • Maintained cleanliness and organization of the bar area, adhering to health code standards at all times.

Education

High School Diploma -

Snyder High School
Snyder, TX
06.2017

Skills

    Staff Training and Development

    Policy Implementation

    Marketing

    Customer Service

    Problem Resolution

    Menu Memorization

    Content scheduling

    Social Media and Promotions

    Content Development

    Cleanliness and hygiene

    Team training and development

Certification

  • Food Handlers Certified
  • TABC Certified
  • Serve Safe alcohol
  • Serve Safe Manager

Timeline

Mixologist

Aimbridge Hospitality
07.2024 - 11.2024

Hourly Manager/Content & Social Media Manager

Hooters Of America, LLC
05.2023 - Current

High School Diploma -

Snyder High School

Similar Profiles

CREATE PROFILE