Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shay Smith

Amarillo

Summary

Dynamic and results-driven professional with extensive experience in high-volume dining environments, including Texas Roadhouse. Proven track record in enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in cash handling and problem resolution, consistently driving increased sales and fostering a positive work atmosphere.

Overview

15
15
years of professional experience

Work History

Key Hourly Manager

Texas Roadhouse
01.2020 - Current
  • Led daily operations to ensure exceptional guest experiences and service quality.
  • Streamlined communication between front-of-house and kitchen staff to improve service efficiency.
  • Conducted regular performance evaluations, providing constructive feedback to team members.
  • Coordinated special events and promotions, driving increased foot traffic and customer engagement.
  • Fostered a positive work environment, promoting teamwork and effective conflict resolution among staff.
  • Accomplished multiple tasks within established timeframes.

Assistant Manager

Buffalo Wild Wings
03.2015 - 01.2020
  • Led team initiatives to enhance customer service strategies and improve client satisfaction.
  • Managed staff scheduling, ensuring optimal coverage and efficiency during peak hours.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Manager

Rue21
10.2010 - 03.2015
  • Oversaw inventory management processes, ensuring accuracy in stock levels and timely replenishment schedules.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

Accelerated Christian Education
Amarillo, TX

Skills

  • Exceptional customer service
  • Team leadership
  • Time management
  • Decision-making
  • Professional appearance
  • Problem resolution
  • Scheduling
  • Cash handling
  • Strong work ethic
  • High volume dining
  • Suggestive selling
  • Marketing

Timeline

Key Hourly Manager

Texas Roadhouse
01.2020 - Current

Assistant Manager

Buffalo Wild Wings
03.2015 - 01.2020

Assistant Manager

Rue21
10.2010 - 03.2015

Accelerated Christian Education

Similar Profiles

CREATE PROFILE