Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Gabriela Garcia

Miami

Summary

Retail professional with extensive experience in managing sales teams, customer service and driving business growth. Known for strong focus on team collaboration and achieving results amidst changing retail environments. Possesses expertise in customer relations and inventory management, with reputation for reliability and adaptability. Dedicated Retail Sales Manager with background in staff oversight and maximizing productivity. Knowledgeable in current merchandising trends, customer needs and shrink reduction. Successful career history comprising more than 4 years.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Manager

Pacific Sunwear
09.2023 - Current
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts. Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.

Sales Associate

Forever 21
05.2022 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.


Receptionist

Veterinary Care
03.2022 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Internship Trainer

VV Dental Clinic
02.2021 - 08.2021
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.

Education

No Degree - Psychology

Miami Dade College
Miami, FL
04-2026

High School Diploma -

Felix Varela Senior Highschool
Miami, FL
05-2024

Skills

  • Retail operations
  • Sales expertise
  • Customer service
  • Driven work ethic
  • Cash handling
  • Critical thinking
  • Quick Learner
  • Team supervision
  • Customer engagement
  • Store opening and closing
  • Training and mentoring
  • Bilingual Customer Support
  • Inventory management

Accomplishments

  • Supervised team of 20 staff members.
  • Uncovered and eliminated security issues, reducing shrinkage.
  • Promoted to Manager in only 4 months.
  • Exceeded monthly store sales goals 6 months in a row.
  • Documented and resolved money loss which led to promotion to manager.

Certification

  • CPR Certified
  • ESB Certification (Entrepreneurship and Small Businesses)


Languages

Spanish
Native or Bilingual

Timeline

Retail Sales Manager

Pacific Sunwear
09.2023 - Current

Sales Associate

Forever 21
05.2022 - 09.2023

Receptionist

Veterinary Care
03.2022 - 06.2023

Internship Trainer

VV Dental Clinic
02.2021 - 08.2021

No Degree - Psychology

Miami Dade College

High School Diploma -

Felix Varela Senior Highschool

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Gabriela Garcia