Gabriela Garcia
London
Summary
Detail-oriented professional with a strong background in criminal justice and customer service. Proven ability to manage tasks with precision, handle conflict resolution, and maintain professionalism in high-pressure environments. Bilingual in English and Spanish, with excellent communication and organizational skills.
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
4048
4048
years of post-secondary education
Work History
Case Manager
North Central Mental Health
Columbus
02.2025 - Current
- Conducted comprehensive assessments of client needs and mental health status.
- Developed individualized care plans in collaboration with clients and families.
- Coordinated services with healthcare providers and community resources effectively.
- Monitored client progress and adjusted care plans as necessary to ensure support.
- Documented case notes and maintained accurate client records consistently.
- Advocated for clients' rights and access to necessary mental health services.
- Provided crisis intervention support during critical incidents or emergencies.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Developed individualized care plans with input from clients and their families.
- Provided referrals to appropriate health care providers or other community resources.
- Conducted home visits to assess the safety of living environments for clients.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
Correctional Officer
Madison Correctional Institution
London
08.2023 - 02.2025
- Ensured safety and accountability of inmates, preventing injuries and incidents.
- Facilitated inmate transfers and prepared detailed reports, including incident, conduct, and maintenance logs.
- Maintained effective communication with law enforcement and administrative personnel.
- Monitored inmate behavior to maintain safety and order within the facility.
- Conducted regular inspections of cells and common areas for contraband.
- Managed inmate movements during meals, recreation, and visits ensuring security protocols.
- Enforced facility rules and regulations to uphold institutional discipline and safety.
- Documented incidents, reports, and daily activities in compliance with procedures.
Student Ambassador
Roosevelt University
Schaumburg
08.2013 - 04.2014
- Conducted campus tours for prospective students and their families.
- Operated and organized the university mailing room.
Education
Master's Degree - Criminal Justice Administration
Franklin University
Columbus, OH 03.2024 - 06.2026
Bachelor's Degree - Criminal Justice Administration
Franklin University
Columbus, OHAssociate's Degree - Criminal Justice
Columbus State Community College
Columbus, OHSkills
- Proficient in Microsoft Office Suite
- Case management software
- CIT Certified
- Exceptional people skills
- Ability to handle diverse interactions
- Organized
- Detail-oriented
- Capable of multitasking
Languages
Fluent in English and Spanish
Timeline
Case Manager
North Central Mental Health
02.2025 - Current
Master's Degree - Criminal Justice Administration
Franklin University
03.2024 - 06.2026
Correctional Officer
Madison Correctional Institution
08.2023 - 02.2025
Student Ambassador
Roosevelt University
08.2013 - 04.2014
Bachelor's Degree - Criminal Justice Administration
Franklin University
Associate's Degree - Criminal Justice
Columbus State Community College