Gabriela Garcia-Cervantes
Kansas City,MO
Summary
Accomplished Personal Banker Officer at Commerce Bank, adept in customer service and cash handling, enhanced branch revenue by consistently surpassing sales goals. Leveraged resourcefulness and teller support expertise to elevate customer satisfaction and loyalty, while efficiently managing account activations and inquiries. Skilled in addressing client management issues, demonstrating a significant impact on operations and customer relations.
Overview
17
17
years of professional experience
Work History
Personal Banker Officer
Commerce Bank
04.2007 - Current
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Continually boosted branch production and revenue by Number% by consistently meeting all monthly and quarterly sales goals.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Worked with clients to address and respond to client and partnership management issues.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Presented new and additional products and services to existing customers.
- Activated new accounts and issued customer identification numbers.
- Verified customer identity and reviewed documentation for accuracy.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Greeted customers and delivered information about new account processes.
Education
Diploma - General Studies
Bishop Hogan High School
1221 E Meyer Blvd05.1992
Skills
- Resourcefulness
- Customer Service-Oriented
- Cash Handling
- Teller Support
Languages
Spanish
Native or Bilingual
Additional Information
Been a personal banker for 17 years I am looking to do something different. I like taking good care of myself as in working out I thinkthat is important. People say I am easy to talk to I am a loyal friend my husband says I am a great cook. I love to travel, I love nature and I raised to great Kids.
Timeline
Personal Banker Officer
Commerce Bank
04.2007 - Current
Diploma - General Studies
Bishop Hogan High School
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