Gabriela Garcia
Los Angeles,CA
Summary
I have always been interested working in hospitality, while learning and challenging myself with new skills. Having worked many years in hospitality/customer service. I always look for ways to improve guests’ experience and have become a true problem solver. I adapt well to my environment and love working with a team. I take great pride in my desire to always present myself in the most professional, polished and helpful manner while adapting and adjusting to changing priorities. I have always enjoyed providing guests’ a great experience wherever I work. I understand that the front office department sets the tone for the entire organization/guest experience and how pivotal this role is for any company.
Overview
8
8
years of professional experience
Work History
Receptionist
Bird Marella
Los Angeles, CA
09.2023 - 08.2024
- Scheduled and confirmed appointments, communicated with clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Updated lawyers portal of who is WFH, In Office, and Out of Office.
- Adjusted time clocks through ADP.
- Proficient in Excel.
Front Desk Agent
Shutters on the Beach
Santa Monica, CA
09.2022 - 09.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Worked with luxury hotel standards.
- Proficient with OPERA and ALICE.
Front Desk Agent / Supervisor
The Hollywood Roosevelt
Hollywood, CA
04.2021 - 09.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Checked guests in and out in a timely, friendly, and efficient manner.
- Worked as an Engineering Coordinator periodically for 5 months.
- Proficient with OPERA, ALICE, and Canary.
- Mentioned on TripAdvisor for excellent service.
Barista
Starbucks
Allentown, PA / Los Angeles, CA
01.2020 - 04.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served drinks in a high-volume and fast paced environment.
- Worked with a POS system.
Dream Hollywood
Front Desk Agent
Hollywood, CA
06.2018 - 11.2019
- Checked guests in and out in a timely, friendly, and efficient manner.
- Upsold guest rooms.
- Reported to Manager on Duty (MOD); Attended MOD meetings.
- Handled cash payments.
- Accommodated all guests request.
- Proficient with OPERA and HotSOS.
Lead Receptionist
Floyd’s 99 Barbershop
Venice, CA
05.2016 - 07.2017
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery; Served as a supervisor in the absence of the manager on duty.
- Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
- Managed inventory of barbershop supplies, placing orders as necessary; Ensure the shop was maintenance and cleaned to the company’s standards.
- Booked clients’ appointments for each stylist; Scheduled stylists’ lunches.
- Proficient with Zenoti.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA08.2012
Skills
- Excellent front desk, guest services, hospitality, and customer service skills
- Hospitality, office, restaurant experience
- Microsoft Office (Word, Excel, and Outlook)
- Proficient in OPERA, ALICE, Canary, HotSOS, Zenoti, HMS, KYC
- Excellent communication skills face-to-face, via phone or email
- Multitasking; Calm under pressure; Organizational skills; Reliable
Timeline
Receptionist
Bird Marella
09.2023 - 08.2024
Front Desk Agent
Shutters on the Beach
09.2022 - 09.2023
Front Desk Agent / Supervisor
The Hollywood Roosevelt
04.2021 - 09.2022
Barista
Starbucks
01.2020 - 04.2021
Dream Hollywood
Front Desk Agent
06.2018 - 11.2019
Lead Receptionist
Floyd’s 99 Barbershop
05.2016 - 07.2017
High School Diploma -
Santa Monica High School