Summary
Overview
Work History
Education
Skills
Timeline
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Gabriela Garza

Fontana,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.

Barista

Starbucks
04.2017 - 08.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

High School Diploma -

Montebello High School
Montebello, CA
05.2014

Skills

  • Team Leadership
  • Problem-Solving
  • Customer-Oriented
  • Multitasking Abilities

Timeline

Shift Supervisor

Starbucks
08.2022 - Current

Barista

Starbucks
04.2017 - 08.2022

High School Diploma -

Montebello High School

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Gabriela Garza